IT Technician – Device Provisioning, Asset Management & Executive Support

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. IT Technician – Device Provisioning, Asset Management & Executive Support We are seeking an IT Technician with a strong focus on device provisioning, Microsoft Entra ID (Azure AD) joining, Windows Autopilot configuration, IT asset management, and end-user troubleshooting and support. This role provides remote and onsite technical support, including white-glove support for C-suite and executive-level employees, ensuring devices are properly tracked, secured, and supported throughout their lifecycle. Key Responsibilities Device Provisioning & Configuration Provision, configure, and deploy Windows devices using Microsoft Autopilot Entra join devices and ensure proper identity, security, and compliance posture Configure and manage Autopilot deployment profiles and device configuration policies Apply, monitor, and troubleshoot Intune configuration, compliance, and application deployment policies Resolve device enrollment, provisioning, and policy assignment issues Asset Management & Lifecycle Tracking Maintain accurate inventory of IT assets, including laptops, peripherals, and mobile devices Track asset lifecycle from procurement through deployment, reassignment, and retirement Ensure devices are properly tagged, documented, and assigned to users Coordinate device refreshes, replacements, and returns Support audit, compliance, and reporting requirements related to asset management Identity & Access Support Support Microsoft Entra ID (Azure AD) user and device administration Troubleshoot sign-in, access, MFA, and device compliance issues Assist with Conditional Access–related access validation and troubleshooting End-User, Executive & Remote Support Provide Tier 1–2 remote and onsite technical support for hardware, software, and OS issues Deliver high-touch, white-glove support for C-suite and executive-level users, including priority incident handling and device setup Support onboarding and offboarding, including executive device provisioning and secure handoff Troubleshoot Windows 10/11, Microsoft 365, and line-of-business application issues Maintain professionalism, discretion, and urgency when supporting executive users Operational & Documentation Duties Document incidents, asset updates, and resolutions in the ticketing system Maintain and improve documentation for provisioning, asset management, and support workflows Collaborate with system administrators, security teams, and leadership on IT initiatives Identify opportunities to improve automation, standardization, and overall user experience Required Qualifications 1–3 years of experience in IT support, desktop support, or endpoint management Hands-on experience with: Microsoft Entra ID (Azure AD) Windows Autopilot Microsoft Intune / Endpoint Manager Experience with IT asset management and inventory tracking Experience providing remote and onsite technical support Strong Windows 10/11 troubleshooting skills Professional communication skills, including executive-facing support Preferred Qualifications Experience supporting C-suite or executive leadership Familiarity with Conditional Access, SSO, and MFA Microsoft 365 administration experience Experience in a cloud-first or hybrid IT environment Skills & Competencies Endpoint and asset lifecycle management Executive-level customer service and discretion Strong troubleshooting and analytical skills Clear communication with technical and non-technical users Ability to prioritize high-impact issues effectively NOTE: This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.