Store P&C Business Partner - King's Plaza

Role: Store People & Culture Business Partner Purpose: Partnering with Store Manager(s), accountable for the delivery of the P&C Strategy and Purpose to all Colleagues in-store. and supporting the development of high performing teams. Reports to: Area P& C Business Partner Salary Range: $97,400 - $124,600 _________________________________________________________________________ Key Responsibilities Functional Expertise Act as a trusted advisor to the Store Manager(s), Retail Management team and in store P&C team. Providing strategic and consultative functional advice and insights on the people agenda, process and best practice with particular focus on: Recruitment Support the store in developing strategies to address challenging recruitment needs, particularly at Retail Assistant level by coaching the store manager and management team Provide additional support to Retail Management to enable them to recruit effectively to their teams, such as interview coaching or assisting with decision-making Learning & Development With support from the Area P&C BP, coach and develop the Store Manager(s) and the Retail Management team to deliver high performance through engaged and developed teams Ensure core learning programs are delivered in store / via learning platforms consistently and to a high standard by monitoring & managing compliance Support the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential Colleague Engagement & Well-being Partner the Store Manager(s) to drive engagement through shared interpretation of the survey results and co-facilitation of the listening groups, and monitoring of action plans by providing clear direction & guidance Working with the Area P&C BP, assist the store to embed company programs in support of colleague engagement and well-being Performance Management Oversee the efficient and timely running of the mid-year and end of year review process including the calibration of results at Country/ Area level by managing in coordination with established practices Provide trusted advice, support and coaching to guide Store Manager(s) and Retail Management teams through the required steps and build capability and confidence in the broader performance management agenda, providing feedback and delivering difficult conversations Talent & Succession Oversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for Retail Management roles by directing this work Coach and develop Store Manager(s) capability in the talent review process for their Retail Management team and manage this process Enable in-store P&C teams to develop their skills, capability, professional experience and technical knowledge. Employee Relations Responsible for the governance of people policy, process and practice and adherence to regulatory, legal and compliance requirements in-store Coach and develop in-store capability and confidence amongst the Retail Management team and in Store P&C team to allow them to operate as a first point of contact on ER Matters; exercise clear decision-making and provide advice on these matters Liaise with the Central P&C / Employee Relations team as required to resolve complex cases Provide insights and coaching to the Store Manager(s) and Retail Management team to create and sustain a positive and inclusive culture and progressive ER environment by assessing data & situations Work with the Store Manager(s) to develop strategies to address any recurring performance themes; direct & oversee plans as needed Provide core employment law advice in-store, elevating complex issues Payroll Take overall accountability for the successful and smooth running of the payroll activities in store, ensuring timely execution and speedy follow up on any issues Reporting & KPIs Facilitate the link between in-store P&C activity and the wider P&C function through analysis of, and response to, KPIs that drive the business Responsible for the governance of processes that enable people data accuracy to inform KPIs Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development and performance of their people by overseeing their implementation Monitor compliance reports e.g. GDPR, compliance training etc and ensure follow up actions are taken as required Business Alignment & Change Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice Partner with the Store Manager(s) to embed organizational change programs within store/s, engaging teams and key stakeholders on the vision and benefit Take a Global and Country perspective to partner with the Store Manager(s) on the delivery of the people agenda in store(s) and alignment to the direction set in the P&C Strategy and Purpose Commercial and Business Impact Continuously develop business insight to understand the needs of our internal and external customers Deliver against company expectations and policy, ensuring governance and best practice is in place, compliance with regulations and mitigation of risk to the business Identify opportunities for value-add activity that improves business performance through its people Provide oversight and review of the administrative aspects of P&C in store adapting where efficiency gains are identified Technical Requirements HR experience 2+ years at HR Manager/HRBP level; plus additional work experience; functional leadership experience desirable Professional HR qualification desirable Experience in coaching & influencing leaders Strong consultative skills and highly effective in communicating clearly and persuasively Strong working knowledge of employment legislation Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills Primark is an equal opportunity employer. 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