Enterprise Resilience & Continuity Manager

DescriptionResilience ManagerRole SummaryWe are seeking an experienced Resilience Manager to drive and mature the organization's ability to withstand, adapt to, and recover from operational disruptions. Reporting to the Head of Enterprise Resilience, this role owns end to end resilience for a specific line of business and works closely with business leaders to embed resilience into day to day operations.Key ResponsibilitiesLead a Lean, High Performing Resilience TeamBuild and develop a focused team of resilience professionals, prioritizing capability over headcountRecruit, mentor, and retain specialists in business continuity and operational resilience as neededSet clear objectives and performance standards aligned to resilience outcomesUse measurable KPIs such as recovery time objectives met, test success rates, and plan currency to drive accountabilityFoster a culture of continuous improvement, knowledge sharing, and challengeEncourage cross training to maintain agility and reduce single points of failureEnsure Resilience Plans Protect the BusinessExecute within the enterprise resilience planning framework across aligned critical business servicesEnsure plans cover technology outages, cyber incidents, supply chain failures, facility loss, and third party disruptionsConduct rigorous plan reviews for completeness and realismIdentify and escalate material gaps where recovery capabilities fall short of impact tolerancesMaintain currency, accessibility, and usability of plansBuild Strong Partnerships with Business LeadersAct as a trusted advisor to senior leadersEmbed resilience ownership within business units, shifting accountability from central control to the businessFacilitate cross functional collaboration on interdependenciesCommunicate resilience risk in clear business termsReport regularly to executive leadership on resilience posture, emerging risks, and remediation progressProvide honest assessments, including areas of exposureSupport the Transition to an Operational Resilience Model* Stay ahead of evolving regulatory expectations* Support and implement the future state operating model focused on impact tolerance based resilience rather than recovery documentationEnsure Effective Testing and AssuranceDefine and enforce resilience testing standards and frameworksTrack testing coverage and results centrallyDrive realistic and rigorous testing scenariosEnsure testing meets regulatory and audit expectationsEnsure findings are addressed and corrective actions are completedLead Cyber Resilience and Data Loss RecoveryDevelop and maintain cyber resilience response capabilities related to malicious data loss and broader enterprise impactsEducate business leaders on data loss risks and recovery challengesLead scenario based exercises focused on cyber and data loss recoverySet realistic expectations for recovery timelines and potential data loss windowsQualificationsSeven plus years of experience in operational resilience, business continuity, disaster recovery, or related risk disciplinesProven leadership of cross functional teams and enterprise wide programsStrong stakeholder management skills with the ability to influence senior executivesDeep understanding of resilience frameworks, regulatory expectations, and industry best practicesExperience with cyber resilience and security incident recovery preferredRelevant certifications such as CBCP, MBCI, or ISO 22301 Lead Implementer preferredPay TransparencyThe salary range for this position is $155,000 to $175,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on work location, skills, and experience.BenefitsCitizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.Equal Opportunity StatementCitizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues.Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Background CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.BenefitsWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.View BenefitsAwards We've ReceivedGlassdoor Best Place to Work in Consulting, Finance & InsuranceHuman Rights Campaign Corporate Equality Index 100 AwardNewsweek America's Most Charitable CompanyThe Banker'sUS Bank of the YearDave Thomas Foundation's Best Adoption-Friendly WorkplaceDisability:IN Best Places to Work for Disability Inclusion