IT Support Helpdesk Specialist

Are you a "People Person" who happens to be good at Tech?At ADVYON, we have flipped the typical IT support model upside down. We don’t believe in reading off scripts or tiered "break/fix" support where clients are passed around like a hot potato.We believe in Connecting People.We are looking for an IT Support Specialist who understands that technology is just a tool to help people succeed. You won’t just be resetting passwords; you will be a partner to our clients, ensuring their businesses run without interruption.Who We Are:ADVYON is the premier Business Technology Consulting firm in the South Carolina Lowcountry. We serve local governments, schools, non-profits, and businesses that require enterprise-grade security and speed. We are 13 people strong, local, helpful, and highly competent.Our Philosophy:No "Ping-Pong": We own the problem until it is fixed. We don't blame vendors; we fix the issue.Service First: We hire service professionals first and tech experts second.White Glove: We never drop-ship cold boxes. We configure everything at HQ first.What You Will Do:Be the Face of ADVYON: Serve as the primary point of contact for clients via phone, email, and our custom portals. You will triage, troubleshoot, and resolve issues with patience and clarity.Master the Tech Stack: Utilize industry-leading tools (NinjaRMM, SentinelOne, Ubiquiti, Meraki, M365) to monitor health and solve problems—often before the client knows they exist.White Glove Deployments: Unbox, update, and configure hardware (laptops, firewalls, switches) at our Summerville HQ, ensuring a "plug-and-play" experience for the client.Vendor Liaison: Speak to ISPs and software vendors on behalf of the client to resolve outages or glitches (so the client doesn’t have to).Grow Your Skills: Work directly alongside Tier 3 Engineers to learn high-level networking and security concepts.Who You Are:You possess a "Service Heart": You treat people the way they want to be treated. You are patient, kind, and clear.You are a Problem Solver: You don’t just look for a band-aid; you look for the root cause.You value Integrity: You do the right thing, even when no one is watching.You are Local: You know the Lowcountry and can travel to client sites in Summerville, Charleston, and Mount Pleasant when needed.Technical Requirements (The Basics):Strong knowledge of Windows 10/11 and Microsoft 365 environments.Basic understanding of networking (DNS, DHCP, TCP/IP, Firewalls).Experience with ticketing systems and remote support tools (Splashtop, NinjaRMM is a plus).Ability to troubleshoot printer, VoIP, and Wi-Fi connectivity issues.The "Must-Haves" (Non-Negotiable):Security Clearance: Because we work with Law Enforcement and Government entities, you must be able to pass a SLED Background Check and achieve CJIS Level 4 Certification (fingerprinting required).Valid Driver’s License and reliable transportation.Why Join ADVYON?No "Tier 1" Purgatory: Because of our inverted model, you aren't stuck reading scripts. You get early exposure to complex projects.Culture: We are a close-knit team that actually likes each other. We value open communication and empowerment.Growth: We invest in your training. We want you to become a high-level engineer.