K12 Account Manager

About VoxyVoxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an ever-evolving vision, Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps.Today, Voxy's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners.We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we’d love to talk.You can see more details about our values here (https://voxy.com/about/careers/)What You’ll Be Doing:● Own the renewal process for your customer portfolio, ensuring timely and successful contract renewals.● Proactively manage renewal cycles, scoping the right project for each renewal to drive high retention and engagement.● Identify upsell and expansion opportunities to increase Voxy’s footprint within customer accounts.● Empathize with every aspect of the customer journey/experience, putting customers’ needs first.● Understand customer’s needs and guide them through the onboarding process to ensure a smooth start with Voxy.● Monitor and drive adoption and engagement metrics, delivering insights and readouts of specific customer outcomes in Business Reviews.● Coach customers to be Voxy product experts and train their teams on Voxy methodology so they become increasingly self-sufficient.● Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and program success.● Collaborate with cross-functional team members to translate business needs and product requirements into solutions for customers.● Work closely with customers to make their learning program with Voxy a success, ensuring measurable outcomes and learner satisfaction.● Maintain accurate records in Voxy’s customer management tools to guarantee transparency of Customer Health and Success Indicators.● Prepare reports and business reviews for customers to generate visibility of program’s performance.What We’re Looking For:● 2+ years of relevant experience in a customer-facing customer success or account management organization.● Fluency in Portuguese and Spanish is required. Voxy will provide a compulsory English language training program to the employee.● Problem Solving and basic Negotiation skills.● Accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio. This includes taking ownership of the client experience and proactively addressing challenges.● Tech-savviness, ability to work with spreadsheets, creating reports and Business Reviews for clients.● Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.● Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.● Strong interpersonal skills and experience building strong internal and external relationships.● Adaptability to dynamic environments.● Track record of professional customer service in a fast-paced, dynamic environment.● Diplomacy, tact, and poise under pressure when working through customer issues.● Bachelor’s DegreeWhat Would Be Nice To Have:● English fluency is a strong plus.● Prior experience in the EdTech sector or in managing education programs.● Experience in directly interfacing with HR departments.This position is a match for you if:● You possess good communication skills, allowing you to effectively interact with customers and convey solutions clearly.● You demonstrate high levels of empathy, enabling you to understand andaddress customer concerns with sensitivity and understanding.● You exhibit strong problem-solving abilities, enabling you to identify and resolve customer issues promptly and efficiently.● You showcase excellent time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner.● You are eager to learn and develop strategic thinking skills, helping anticipate customer needs and contribute to customer success plans.● You are results-oriented, with a focus on achieving key performance indicators such as customer satisfaction, retention, and expansion opportunities.● You excel in relationship building, fostering strong, trust-basedconnections with customers to drive long-term success.In addition to a rewarding job that that will directly impact how millions of students learn other language, working here, you’ll enjoy:● Competitive salary, bonus, and stock options● Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events● Remote-friendly work policies● Professional development budget● Language classes w/ Voxy & Fluentify● Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the worldWe believe in a workplace that is meant for everyone. Voxy is an equal-opportunity employer.Voxy believes that a creative, engaged and diverse team can transform the market and positively impact people's lives through education. We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company.In addition to training, benchmarking, and community partnerships, we also work in alignment with our internal DEI Committee.As a reflection of our beliefs around inclusion in the workplace, our selection process has no restrictions; our goal is to assemble a diverse team that will help us be leaders in our market. We are an equal-opportunity employer and value diversity at our company.We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. Learn more about our DEI initiatives and ERGs by clicking here: https://voxy.com/blog/how-voxy-works-to-promote-diversity-and-inclusion/.To apply for this role, please send an email to andresamalucelli@hotmail.com with your CV, LinkedIn profile, and motivation letter.