Technical Support Specialist – Support Center

About USTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.Job Title- DESKTOP SUPPORT ANALISTLocation - 4200 S Jhon Young Pkwy, Orlando FL. 32839.Hybrid - This Job is full on site for the first 3 months, after that is a hybrid role.Work schedule and shift details - We are a 24x7x365 office, service must be guaranteed at all times. Candidate must be willing to be assigned to any shift and be on call.Key Responsibilities And Required Technical Or Soft SkillsThis is a Support Center, we offer technical support for our employees remotely.Key ResponsibilitiesRespond to user inquiries via phone, email, and ticketing system.Diagnose and troubleshoot hardware, software, and network issues.Guide users through step-by-step solutions for common problems.Escalate complex issues to higher-level support or specialized teams.Prioritize tickets based on urgency and impact.Install and configure software, hardware.Educate users on security best practices.Provide feedback to improve helpdesk processes and tools.Contribute to internal documentation and training materials.Soft SkillsClear verbal and written communicationActive listeningEmpathyAnalytical thinkingResourcefulnessAttention to detailTeam collaborationFlexibilityWillingness to learnPre-screening QuestionsHow would you guide a user who cannot connect to Wi Fi?How would you assist a user whose computer won’t power on?