Customer Services - Customer Service Representative (CSR)-US

Job Summary:Interacts with a company's customers to provide them with information to address inquiries regarding products and servicesPrimary Responsibilities:• Deal with and help resolve any customer complaints.• Responsible to handle all complaints in accordance with the company's guidelines and policies.• Representatives may attempt to solve the problems or at least propose some solutions.• Responsible to send customers their replacement products or reverse erroneous fees.• Responsible to function like gatekeepers, getting information on the problem and passing it along to someone else to solve.