Warranty Administrator

Warranty Administrator - Automotive Dealership (Ford Experience Preferred)Location: Bill Brandt FordPosition Type: Full-TimeDepartment: Service / Fixed OperationsPosition OverviewBill Brandt Ford is seeking a detail-oriented and process-driven Warranty Administrator to join our Service Department. This role is responsible for managing all aspects of dealership warranty claims, ensuring compliance with manufacturer policies, and supporting the overall efficiency and profitability of the service operation.The ideal candidate understands dealership operations, has strong administrative skills, and can maintain accuracy in a fast-paced environment.Key ResponsibilitiesSubmit and process warranty claims in accordance with manufacturer guidelines (Ford experience preferred)Review repair orders for completeness, accuracy, and proper documentation before submissionEnsure all supporting documentation (technician stories, diagnostics, parts, labor ops) meets warranty requirementsMonitor claim status, follow up on pending claims, and resolve rejections or chargebacksMaintain accurate records of all warranty transactions and schedulesReconcile warranty receivables and track paymentsCommunicate with service advisors, technicians, and management regarding claim requirements or correctionsStay up to date with manufacturer warranty policies, bulletins, and updatesAssist with internal audits and ensure compliance with dealership and OEM standardsQualificationsPrevious dealership experience required (Warranty Admin, Service Advisor, or Office role)Ford warranty experience strongly preferredStrong understanding of repair orders, labor operations, and service processesHigh level of attention to detail and accuracyAbility to manage multiple tasks and meet deadlinesStrong communication and organizational skillsExperience with dealership management systems (CDK preferred)Proficient in Microsoft Office (Excel, Outlook, etc.) Performance ExpectationsMaintain low claim rejection and chargeback ratesEnsure timely submission and follow-up of all warranty claimsSupport service department efficiency through accurate and complete processingMaintain organized and audit-ready documentation at all times Compensation & BenefitsCompetitive hourly pay (based on experience)Health, dental, and vision insurancePaid time off and holidays401(k) optionsEmployee discountsOpportunity for growth within a family-owned dealership Why Bill Brandt Ford?