Account Manager - Retail

About The NeedSome roles are about maintaining accounts, but this one directly impacts business growth, customer loyalty, and long-term partnerships. At Valley, Account Management isn’t just about making sales calls, it’s about becoming a trusted resource our members and customers rely on to help their businesses succeed.We’re looking for a driven, relationship-focused Account Manager who can take ownership of a sales territory and build meaningful partnerships that create long-term value. Someone who doesn’t just sell products, but actively listens, solves problems, identifies opportunities, and helps customers find the right solutions for their business.Are you energized by building relationships and turning conversations into partnerships?Do you thrive when balancing customer needs, sales goals, and strategic growth opportunities?Do you take pride in staying organized, following through, and delivering exceptional service?In this role, you’ll be responsible for managing and growing a sales territory by building strong relationships with existing members/customers while developing new business opportunities. You’ll collaborate with internal teams and external partners to deliver solutions, maintain customer satisfaction, and drive territory growth.Territory includes Madison, Milwaukee, and areas extending to the Illinois border. The position is classified as remote because our office is located in Greenville, Wisconsin; however, this is a client-facing role that requires daily travel throughout the assigned territory. Candidates should reside within or near the territory.About UsValley Cooperative Association (VCA) is a member-owned cooperative staffed by people who care deeply about serving our members. Named 2023 Vendor of the Year by the Wisconsin Bakers Association, we proudly provide the finest baking & brewing ingredients, supplies, and services to businesses you know across Wisconsin and beyond.We are focused on providing high-quality ingredients, products, packaging, and business services to our members, and we succeed through responsive service, strong supplier relationships, and operational excellence.Position Responsibilities Lead Generation & SalesManage the full sales cycle by identifying opportunities, qualifying leads, presenting quotes, and closing sales.Promote VCA programs and solutions to address customer needs, differentiate our offerings, and grow market share.Maintain a proactive outreach schedule to strengthen customer relationships and achieve territory goals.Develop and refine target customer lists to focus efforts on high-value opportunities.Relationship ManagementBuild lasting partnerships through regular sales calls, events, follow-ups, and ongoing communication.Collaborate with customers to forecast inventory needs and support efficient stock management.Maintain accurate CRM records to support communication, visibility, and long-term relationship growth.Sales Process & CollaborationRecord customer interactions, sales activities, and market information in CRM and sales systems.Partner with internal teams to streamline processes, solve operational challenges, and improve customer experience.Monitor inventory and shipment status to help ensure timely deliveries and customer satisfaction.What You BringBachelor’s degree in Business, Marketing, or related field preferred.1–3 years of product or service sales experience, preferably in a consultative sales environment.Proven ability to manage accounts, resolve customer concerns, and drive revenue growth.Strong interpersonal, organizational, and problem-solving skills.Proficiency with Microsoft Word, Excel, Outlook, and CRM systems.Valid driver’s license (company vehicle provided).Ability to work independently while collaborating across teams.Work EnvironmentRelationship-driven role involving regular interaction with customers, internal teams, and suppliers.Fast-paced environment requiring strong organization, communication, and prioritization skills.Frequent travel within assigned territory, including customer visits, events, and meetings.Combination of office, remote, and customer-site work.Frequent driving, standing, and walking; occasional bending, lifting, pushing/pulling, and reaching.ScheduleStandard business hours (Monday–Friday).Flexibility may be required based on customer needs, events, travel schedules, or business opportunities.