Consumer Lending Originator New Corporate Office (Central Park)

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See our career page for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position Responsible for creating and managing loan applications while working closely with Credit Union of Colorado members, branches, MXC, underwriters and third‑party vendors. Inputs all loan applications for consumer and mortgage loans received through lending calls and communicates denials to members via outbound phone calls. Conduct thorough credit analysis to assess borrower qualifications and recommend appropriate credit and deposit products to meet member needs. Proactively reach out to members through outbound calls to offer guidance and support, ensuring their needs are met and relationships are strengthened. Ensure timely and effective communication with both internal and external members, providing exceptional service and consistently exceeding expectations. Essential Duties and Responsibilities Maintain service level expectations for member experience. Actively demonstrate empathy in a fast‑paced environment, ask questions to uncover needs, recommend product and service solutions, solve problems creatively and efficiently, and educate members about relevant options. Assist members with loan requests, including over the phone and online applications; execute active listening skills to determine the member's needs. Display enthusiasm and confidence when engaging with others while consistently maintaining the Here to Help culture. Create loan applications within established guidelines, policies, procedures, and timelines. Work on all incoming lending phone calls including consumer and mortgage loans. Work on outgoing lending phone calls, including but not limited to In Queue callbacks, loan pre‑approval follow‑up, and MXC member callback requests. Demonstrate call control, appropriate tone of voice, ability to quickly connect with callers, resilience with emotional or repetitive requests, and the ability to multi‑task while navigating multiple systems. Work on all outbound calling campaigns as assigned by Consumer Lending Leadership. Research and resolve internal and external member issues in a timely, consistent, and professional manner. Consistently meet daily department demands and promote member satisfaction, retention, and expansion. Demonstrate flexibility in assuming a variety of roles and responsibilities including new accounts and membership, miscellaneous clerical functions, loan processing and other various tasks/roles needed in the department. Understand regulatory requirements including but not limited to ECOA, the Fair and Accurate Credit Transactions Act, the Bank Secrecy Act (BSA) and the applicability of right to cancel. Meet or exceed metrics in providing personalized member service including asking for the business, accuracy, and other key performance indicators. Meet or exceed quality monitoring scores as part of the quality monitoring program. Work closely with the Consumer Loan Processors, Consumer Loan Underwriters, Loan Administration, Loan Servicing and the Mortgage Department. Work well within a team to collaborate with peers; support other departments/branches; and consistently meet department and organizational goals. Maintain a high level of service, consistency, and professionalism to both internal and external members at every touch. Communicate with members by phone and in writing. Contact members through email or phone on denied loan applications conveying underwriting decision. Review loan applications to ensure that all required information is provided by online applicants. Assist coworkers as needed in a high‑volume environment. Stay informed regarding developments and changes in the credit field including best practices. Actively promote and contribute to the achievement of organizational goals. Embrace ongoing education and learn/apply new skills and software applications. Support promotional activities and offer additional products and services to members. Hold member account information in strict confidence. Register as a Mortgage Loan Originator with the NMLS and keep a current registration in compliance with the SAFE Act. Demonstrate knowledge of Credit Union products and services to find the best solution for the member. Proactively solve problems for members, acting in the best interest of the member and the Credit Union. Act as a direct link between members and the CU, continuously building relationships and strengthening member trust and confidence by delivering focused service. Assist coworkers with learning and development. Adhere to all Federal and State laws and regulations applicable to the credit union, including REG B, FCRA, REG Z, Bank Secrecy Act and OFAC. Complete special projects and other duties as assigned. Requirements Education and Experience High School diploma or equivalent (GED). Minimum of one year’s experience in a credit union or financial services organization. Preferred experience is one year or more of customer service with experience communicating with customers/clients in a remote fashion (inbound or outbound calls, email, or chat). Demonstrated analytical, accuracy, and problem‑solving skills within a high‑volume work environment. Ability to clearly and effectively communicate verbally and in writing. Other Skills and Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Excellent verbal, written, and interpersonal communication skills with the ability to explain loan programs, loan terms, features, policies and benefits to members and business partners. Good organizational, time management, and problem‑solving abilities. Ability to work a flexible work schedule Monday through Saturday from 7:30 am to 6:00 pm. Typing and data entry skills (10‑key calculator). Proficiency with Microsoft Word, Excel, Outlook, and Symitar systems is a plus. Thorough knowledge of Credit Union services and products. Ability to establish and maintain effective working relationships with other administrative officials and the public. Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. Physical Demands While performing the duties of this job, the employee is typically required to sit for long periods, talk or hear, stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core Competencies Every position at Credit Union of Colorado is grounded in our organizational values and core competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Our values and core competencies can be viewed on the Atlas portal. Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr