Implementation Specialist I / Client Onboarding

Overview In this hybrid role, you will be the first touchpoint for small business clients, guiding them through onboarding and adoption of ADP payroll and HR solutions. You’ll build trust, deliver a smooth implementation, and enable clients to use our products confidently, impacting employees' pay, benefits, and everyday HR needs. You’ll work with cross-functional teams to tailor solutions to client needs, while thriving in a metrics-driven call center environment. This role offers strong training and a collaborative, inclusive culture with meaningful community impact. Compensation / BenefitsBest-in-class benefits start on Day 1Company-paid time off for volunteeringFocus on mental health and well-beingInclusive culture with Employee Resource GroupsOpportunities for mentorship and development ResponsibilitiesOnboard clients and create positive onboarding experiences for each product or service implementationAnalyze client systems and processes and implement ADP solutions and new processesCollaborate with sales and customer service teams to align priorities and resolve issuesManage multiple time-sensitive follow-ups and projects, communicating status to clients and internal teamsAdhere to a structured daily schedule and handle high-volume inbound calls, with peak-season workloadMaintain clarity and professionalism in verbal and written client communications Key requirementsNo prior experience required; training providedAbility to work overtime during peak seasonsComfort working in a metrics-driven call center environmentStrong verbal and written communication with clientsAbility to build rapport and establish trust with clientsAbility to manage multiple time-sensitive tasks and projectsWillingness to collaborate with internal teams and share informationrapport-buildingprofessionalismcross-functional collaborationcustomer-centric mindset