Access Control Technician

Access Control TechnicianPhoenix, Arizona, United States (On-site)6-month contract engagementAbout the RoleOur client, a large nonprofit organization, is hiring an Access Control Technician to own their physical security systems across facilities in 13 western states. This is a hands-on role — you'll be the person who owns the access control environment end to end, from configuration and troubleshooting to verifying that vendor installs were done right.If you've been doing access control work for an integrator and want to own a system instead of rotating between customers, this is that move.What You'll DoConfigure, administer, and maintain access control systems (Avigilon and Verkada), plus video surveillance, intercom, and alarm systemsWork hands-on with Mercury controller boards — wiring, connections, and how they tie into the software sideTroubleshoot and verify vendor installations; direct low-voltage contractors on proper connectionsTake over and integrate existing/legacy systems with new hardware — this isn't all greenfield workServe as the escalation point for access control tickets and support issuesBuild custom system reports and audit system operationWrite technical documentation, standards, and proceduresTrain IT support staff and end users on badge creation and access managementParticipate in site surveys and design input for new installationsTravel regionally (roughly once a month) to support multi-site operationsRequired:Hands-on experience with Avigilon access control (ACM, Unity, or equivalent)Experience with Mercury controller boards — wiring, configuration, and integrationStrong low-voltage troubleshooting skills — you understand how the physical layer connects to the softwareFamiliarity with RS-485 and serial device communicationAbility to work with existing/legacy hardware, not just new installs3+ years in access control, electronic security, or physical security systemsBachelor's degree OR 5+ years of technical field experienceNice to have:Verkada access control and camera experienceFamiliarity with assigning permissions in Active Directory or Entra ID (you do NOT need to be an AD administrator)Experience with 2N intercom or OcularisTechnical documentation writing experience