Technical Training Lead Analyst - Accredo - Remote

1. About Our Client:The organization operates within the healthcare and pharmacy services industry, addressing the complex needs of pharmacy operations and patient care. It focuses on ensuring accurate, clear, and accessible documentation and training resources that support operational efficiency and compliance. By maintaining detailed processes and user resources, the organization helps streamline pharmacy workflows and improve outcomes for patients and staff.2. About the Opportunity:The Technical Training Lead Analyst is responsible for creating, managing, and updating technical documentation and training materials that support pharmacy operations. This role translates business needs into clear, user-focused instructions and resources, collaborating with subject matter experts and business leaders. The position plays a critical role in ensuring accurate knowledge transfer and process adherence, contributing directly to operational effectiveness and patient impact.3. Responsibilities:• Research, author, publish, and maintain processes, procedures, and user resources• Write, edit, and format task-level documentation including procedures, job aids, learner resources, and forms• Collaborate with SMEs, business leaders, and product owners to develop end-user content• Identify process, procedure, and systems training needs across departments• Participate in a quality-driven, continuous improvement-focused authoring environment• Maintain documentation and audit records including creation, revisions, reviews, and archival• Stay informed on developments in technical writing systems and recommend process improvements4. Requirements:• High school diploma or GED required; bachelor’s degree preferred• Minimum 2 years of technical writing experience• Minimum 2 years of experience with knowledge management and KMS authoring tools• Experience with MadCap Flare, Knowledge-Centered Service, and/or Information Mapping• Strong communication, interviewing, and teamwork skills with ability to consult operational SMEs• Advanced knowledge of writing and editing best practices and style guides• Ability to manage multiple projects in a fast-evolving environment while maintaining attention to detail• Quick learning and application of new technology for end-user interpretation• Adherence to quality practices, style guides, and brand standards• Reliable internet connection with minimum speeds of 10Mbps download and 5Mbps upload for remote work5. Pay Range and Compensation Package:• Annual salary range: 71,100 to 118,500 USD, depending on experience and location• Eligibility to participate in an annual bonus plan6. Benefits & Perks:• Medical, vision, and dental insurance• Well-being and behavioral health programs• 401(k) retirement plan• Company-paid life insurance• Tuition reimbursement• Minimum of 18 days paid time off per year• Paid holidaysEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.