Data Center Support Enginer

The roleNebius is seeking a Data Center Support Engineer to serve as a senior technical escalation point within our data center operations. This role sits above entry-level and mid-level technicians and is designed for an engineer who thrives in bare-metal environments, has strong troubleshooting instincts, and can operate as a true “jack-of-all-trades” across hardware, networking, and systems.Location: Vineland, NJ Your responsibilities will include: Serve as the primary escalation point for complex data center IT and hardware issues.Perform advanced troubleshooting across bare-metal hardware, break/fix, and networking issues.Mentor, train, and support entry-level and junior technicians (5–10 person influence).Develop, improve, and maintain SOPs, documentation, and training materials.Partner with stakeholders to improve processes and operational consistency across the data center.We expect you to have: Strong experience with data center break/fix, hardware repairs, and bare-metal troubleshooting.Working knowledge of basic networking and link-level troubleshooting.Comfortable operating in the command line, with basic Linux experience.Solid understanding of how data centers function end-to-end.Experience creating SOPs, documentation, and training programs.Demonstrated leadership experience mentoring or guiding 5–10 technicians.Background in data centers, IT, computer science, or facilities-adjacent roles.Preferred Exp: Experience using data or dashboards to understand operational health or trends.Exposure to basic analytics, reporting, or visualizations related to data center operations.Background as a data center technician transitioning toward more analytical or systems-focused work.