Client Success Manager | Retail Media | Remote (USA-based) | $80k - $100k USD + Bonus

Client Success Manager | Retail Media | Remote (USA-based) | $80k-$100k USD + Bonus The Company:A rapidly expanding advertising technology organisation is transforming how brands, sellers, and agencies manage retail media across major e-commerce platforms. By combining artificial intelligence, advanced analytics, and expert advertising support, the company helps advertisers improve campaign performance, streamline operations, and scale revenue growth. Its platform enables users to build customised advertising strategies while balancing automation with human oversight, giving advertisers greater transparency and control in an increasingly complex digital advertising environment.The Role:An innovative technology organisation is seeking a Client Success Manager to support and grow relationships with enterprise customers using its AI-driven advertising platform. This role will focus on ensuring clients receive exceptional support from onboarding through ongoing account management, helping them maximise value from the platform. The successful candidate will act as a trusted partner to brands and agencies, providing strategic guidance, resolving issues, and identifying opportunities to strengthen engagement and long-term success. Working closely with internal teams across product, sales, and operations, this individual will play a key role in improving client experience, strengthening workflows, and supporting continued customer growth. This is a remote role however if a candidate lives in Bellevue, they are expected to go into the office 4-days a week (Monday to Thursday).Responsibilities:Build and maintain strong relationships with enterprise brands and agency partnersProvide strategic and tactical support to clients to help them maximise platform performanceLead client onboarding and contribute to the development of scalable onboarding processesAct as the primary contact for client inquiries, escalations, and issue resolutionCollect customer feedback and share insights with product teams to support platform improvementsCollaborate cross-functionally with sales, product, and support teams to enhance the client experienceTrack account engagement and usage metrics to identify growth opportunities and potential risksIdentify opportunities for account expansion and support retention initiativesDevelop client education resources including training materials, webinars, and documentationMaintain clear reporting processes and document product issues or client feedbackRequirements:Bachelor’s degree in Business, Communications, or a related field is preferred5+ years of experience in client success, account management, customer service, or a related roleExperience working within Amazon Ads, Amazon DSP, AMC, retail media, or advertising technology environmentsStrong communication and relationship-building skillsExperience managing stakeholder relationships across internal teams and external partnersAbility to coordinate programs and processes across cross-functional teamsComfortable working independently in a fast-paced and evolving environment#brendangreenway #welcometowhitebay