IT Manager

This role is for an *IT Support Team Lead* position, which requires strong technical troubleshooting skills, leadership experience, and customer service expertise. Here’s a summary and analysis of the key points: *Primary Responsibilities:* *Team Management:* * Oversee daily team activities, including prioritizing, delegating, and monitoring work. * Act as the primary escalation point for service issues. * Ensure efficient service delivery by coordinating with IT support specialists. *Process Improvement:* * Identify and implement strategies to improve efficiency and service quality. * Maintain updated knowledge documentation for both customers and IT team members. *Incident Management:* * Monitor and track security incidents and service requests using a ticketing system. * Ensure SLA (Service Level Agreement) compliance through quality assurance checks. * Collaborate with other IT departments to ensure timely resolution of service tickets. *Technical Support:* * Provide hands-on support for audiovisual setups and video conferencing. * Travel to remote locations for on-site support when needed. *Inventory Management:* * Track and manage inventory for the IT cost center. *Other:* * Perform additional duties as assigned. *Required Skills & Experience:* *Education:* * High school diploma or equivalent (additional certifications preferred). *Experience:* * Minimum *2 years of customer service* and *quality assurance* experience. * Minimum *1 year of supervisory experience* (managing staff and projects). * Experience with *ticketing systems* for tracking and managing service requests. * IT enterprise experience preferred. *Technical Skills:* * Strong troubleshooting skills for hardware and software issues. * Understanding of help desk processes and service management principles. *Soft Skills:* * Strong organizational and time-management skills. * Ability to work under pressure and handle multiple priorities. * Effective team leadership and motivation skills. *Physical Requirements:* * Ability to lift up to *30 pounds*. * Onsite hours of operation: *7:00 am – 6:00 pm* (Monday – Friday). * Must be reachable for after-hours support if needed. *Key Takeaways:* * This role requires a mix of *technical expertise*, *customer service*, and *leadership* skills. * Strong emphasis on *troubleshooting*, *team motivation*, and *process improvement*. * Experience with *ticketing systems* and *incident tracking* is important. * Must be comfortable with *onsite support* and occasional *travel*. Job Type: Contract Pay: From $30.00 per hour Schedule: * 8 hour shift Ability to Commute: * Ocoee, FL 34761 (Preferred) Ability to Relocate: * Ocoee, FL 34761: Relocate before starting work (Preferred) Work Location: In person