Online Business Head of Operations

Summary : The Operations Supervisor is responsible for overseeing the individuals who bake and package extraordinarily quality bread and roll products while adhering to the Production Team's top commitments of Personal Safety and Food Safety. The Operations Supervisor should also be a proactive thinker, embracing a mindset of thorough planning & continuous improvement. Lives out and promotes Martin's culture commitments of: a person of Integrity & Respect, a Communicator on a Unified Team, Contributes to a Culture of extraordinary quality & customer service, a Proactive Thinker and an Ambassador for Martin's, as well as the Bakery Priorities of Personal Safety, Food Safety, Quality & Productivity. · Manages all aspects of the development of team personnel, including coaching, performance development reviews, training, accountability to expectations, etc. · Proactively engages with onboarding and training of new hires and works to incorporate and align with training program expectations. · Reviews production order requests and plans personnel & materials needed to successfully meet the stated orders. · Ensures all operational and production records are completed successfully, including those relating to personal safety, food safety, quality, productivity, timekeeping, etc. · Develops, recommends, and implements measures to improve production methods, equipment performance, and quality of product. · Works with cross-departmental units when needed to address and resolve production issues, such as with machinery repairs, cleaning of equipment, etc. · Commits to continued personal learning and development in supervisor role, including increasing emotional intelligence/soft skills, ensuring consistent understanding/enactment of Martin's policies/procedures, and increasing technical production skills. · Adheres to and enforces safety, food safety, quality, and Good Manufacturing Practices regulations. · Reports safety, food safety, and quality problems to personnel with authority to initiate action. Directly supervises production employees in accordance with culture commitments, bakery priorities, company policies/procedure and external laws. Trains employees and assesses training results and performance of employees. Responsible for addressing employee complaints and resolving problems. Responsible for coaching, counseling and administering discipline as necessary. Acts as the hiring manager in filling roles for the team. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience : High School Diploma or GED; Three to five years' related experience and/or training; Bilingual preferred Experience in baking or manufacturing industry. Experience with operating forklift and pallet jack. Ability to successfully pass Food Safety HACCP training and competency test. Warehouse Management System experience preferred Kronos timekeeping system experience preferred Travel up to 5% Other Knowledge, Skills and Abilities: · Prior bakery and/or manufacturing experience. · Ability to operate or learn to operate production equipment. · Language and Skills: Ability to read and comprehend simple instructions, short correspondence and memos, as well as, the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customer, clients and other employees of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. toxic or caustic chemicals; extreme heat and risk of electrical shock. We are an Equal Opportunity Employer (EEO) Employment Type: Full Time Years Experience: 3 - 5 years Salary: $78,000 - $88,000 Annual Bonus/Commission: No