Service Delivery Specialist
Service Delivery SpecialistLocation: US - RemotePay Range: USD 42,505.00 - USD 50,601.00 /Yr.STAR Bonus %: 5.00 - Salaried Non-Management except pharmacistsWork Schedule: M-F 7:30-4:00pm CST (one weekend 2-4 hour shift every 5-6 weeks)Remote Work Limitation: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.OverviewLumicera Health Services is seeking a Service Delivery Specialist to join our team!Under direction from the Supervisor, Specialty Pharmacy Operations and the Pharmacist in Charge and/or Supervisor of Service Delivery, the Service Delivery Specialist is primarily responsible for the ongoing monitoring and carrier communication to help assure shipments deliver as intended. The Service Delivery Specialist's objective is to use carrier or third-party resources to quickly and efficiently resolve issues that may occur during shipment transit. The Service Delivery Specialist will be the primary point of contact for other members of the pharmacy team who have shipping issue questions and will be available to handle and accept shipping inquiries that other staff may receive. The Service Delivery Specialist should triage patient concerns about stability to a pharmacist, should they occur. This position may also be responsible to arrange and coordinate daily local courier shipments and follow and communicate these plans to each courier drop off site. The Service Delivery Specialist will communicate any special daily shipping plans to pharmacy fulfillment specialist and/or any other shipping employees and assure those plans are carried out. The Service Delivery Specialist may be a point of contact in carrier and courier relations and assist with ongoing evaluation of their services, as well as participating in account management activities.ResponsibilitiesAnswer inbound calls about shipping inquiries.Contact doctor's offices, clinics, or infusion centers to coordinate medication shipments.Proactively monitor and manage shipping delays, address issues, and handle any other issues that arise preventing delivery.Communicate any daily special plans or instructions to shipping staff to ensure correct shipment of the specialty pharmacy orders.Understand carrier network performance and routine procedures.Devise strategies to communicate and update patients about shipping delays.Address patient concerns regarding shipping delays within scope of knowledge.Act in accordance with all applicable federal and state laws and with the highest ethical standards.Assist in mentoring and training new and existing Lumicera employees to maintain the Lumicera service model.Other duties as assigned.QualificationsHigh school diploma or GED required.Some college preferred.CPhT preferred.Minimum two years of pharmacy support experience or healthcare environment experience preferred.At least two years of experience and demonstration of proficiency in a position at Lumicera or equivalent preferred.Participate in, adhere to, and support compliance program objectives.Ability to consistently interact cooperatively and respectfully with other employees.BenefitsTop of the industry benefits for Health, Dental, and Vision insurance.20 days paid time off.4 weeks paid parental leave.9 paid holidays.401K company match of up to 5% – no vesting requirement.Adoption Assistance Program.Flexible Spending Account.Educational Assistance Plan and Professional Membership assistance.Referral Bonus Program – up to $750.We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.J-18808-Ljbffr