RCM Client Billing Manager

Job Title: RCM Client Billing ManagerDepartment: Revenue Cycle Management (RCM)Location: Onsite, Gilbert, AZ (preferred) or Remote Compensation: $80K - $85K Position SummaryThe RCM Client Billing Manager is responsible for overseeing and optimizing the client daily billing operations, support denial management strategy, drive accountability across billing workflow within the Revenue Cycle Management department. This role ensures accurate, timely billing, client account management, revenue reporting, and compliance with contractual agreements. This role involves establishing and enforcing billing policies, overseeing accounts receivable, and ensuring the accuracy and timeliness of all billing-related activities.Key ResponsibilitiesClient Billing & Revenue ManagementOversee client billing in accordance with contractual terms.Ensure proper billing methodologies (percentage of collections, flat fee, hybrid models, etc.) are applied correctly.Monitor accounts receivable and follow up on outstanding patient balances.Reconcile revenue reports and validate billing data for accuracy and completeness.Manage month-end close processes related to client billing.Client Relationship ManagementServe as primary point of contact for client billing inquiries and issue resolution.Partner with clients to review statements, payment trends, and revenue performance.Conduct regular billing review meetings with clients as needed.Ensure high levels of client satisfaction through timely and professional communication.Reporting & Financial AnalysisAbility to create and interpret data analytics and reporting.Monitor key performance indicators (KPIs) related to revenue cycle management and implement strategies for continuous improvement.Identify discrepancies and implement corrective actions.Provide executive-level reporting to leadership.Compliance & Process ImprovementEnsure compliance with healthcare regulations, contractual obligations, and internal controls.Develop and maintain billing policies and procedures.Identify automation opportunities and workflow efficiencies.Support audits and documentation requests.Team LeadershipSupervise billing staff.Provide training, performance management, and professional development.Foster a culture of accountability, accuracy, and continuous improvement.QualificationsEducationBachelor’s degree in Finance, Accounting, Healthcare Administration, Business, or related field required (Master’s preferred).Experience5+ years of progressive experience in Revenue Cycle Management.3+ year prior supervisory or management experience preferred.Experience with physician services billing strongly preferred.Skills & CompetenciesStrong knowledge of healthcare billing, coding, insurance claims, and collections processesExceptional Excel knowledge base and skill set required, including pivot tables.Proficiency in RCM systems, EHR, clearing house, and financial reporting tools.Excellent leadership, communication, and problem solving skills Excellent analytical and problem-solving skills.Strong client-facing communication skills.High attention to detail and organizational skills.Preferred QualificationsExperience in multi-state healthcare organizations.CPA, HFMA certification, or related credential preferred.Knowledge of value-based care or risk-based contracts is a plus.