Scheduling Coordinator

Department: MetersLocation: Logan, UT Hybrid (M&F Remote, Tues - Thur In-office)Wage: $14.50OverviewWe are looking for a reliable, detail-oriented Outbound Appointment Confirmation Specialist to join our team. In this role, you will contact existing customers or prospects who already have scheduled appointments and confirm key details such as date, time, location, and other required information to ensure the site and residents are noticed for the visit. Your work ensures smooth operations for our field support teams and helps maintain excellent customer experiences.Key ResponsibilitiesMake outbound calls and send follow-up messages to confirm existing appointments, ensuring all details are accurate and up to date.Verify customer information, service requirements, and any pre-appointment needs.Identify changes or issues that may require rescheduling or escalation.Communicate professionally and clearly to ensure customers feel prepared and supported.Maintain accurate records of confirmations, customer concerns, and completed communication attempts. Meet or exceed weekly/monthly metrics for confirmation rates, accuracy, and follow-through.Collaborate with internal teams (scheduling, field support, Meter Experts) to ensure full alignment on upcoming schedules.Give feedback on process to show continuous improvementWhat We OfferWork-from-home flexibility with expected in-office training during onboarding.All equipment, training, scripts, and ongoing support provided.Opportunity for growth within operations, customer service, or scheduling departments.Supportive, team-driven culture focused on efficiency and customer satisfaction.Work EnvironmentHybrid after trainingStandard business hours with some flexibility depending on team needs.