Customer Service Associate

Are you great with people, love staying organized, and enjoy a mix of customer service, sales, and hands-on work? We’re looking for a Customer Service Associate to join our client's team at a busy facility. This role is perfect for someone with retail, hospitality, call center, or property/customer service experience who wants a stable position with variety every day.If you're friendly, reliable, and love helping customers find the right solution, this could be a great fit.Please note, this will be a permanent, fully on-site position.There are two locations available:Cincinnati, OHMinneapolis, MN (Training will be done in Eden Prairie, MN) What You’ll DoWelcome customers in-person, over the phone, and online — and help them find the storage solution that fits their needsConvert inquiries into rentals and assist with unit showings, agreements, and renewalsKeep detailed notes on customer interactions and daily activityTake payments, track transactions, and follow up on overdue accountsMaintain unit inventory, pricing, and availabilityKeep the facility clean, organized, and aligned with brand standardsWalk the property regularly to ensure lighting, security, and access systems are working correctlyIdentify opportunities to improve the customer experience and occupancyJump in where needed — each day offers something newWhat You BringExperience in customer service, retail, sales, hospitality, or property operationsA friendly, calm, and professional communication styleStrong problem-solving skills and the ability to work independentlyComfortable using computers (Microsoft Office + online platforms)Organized, reliable, and able to handle daily reconciliation tasksSolid attention to detail — especially when tracking units, payments, safety, and inventoryAvailability for occasional evening/weekendAt Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.