Reverse Logistics Specialist

Pay Rate: BR/hr - Bill Rate: BR/hr Required • Logistical experience - Track and Trace • Professionalism, phone etiquette, and customer service skills a must • Proficient in Microsoft Word and Excel a must - Strong computer skills • Responsible for managing phone calls and emails from external and internal customers • Interact with internal and external clients to ensure continuous customer satisfaction • Minimum of 3 years customer service experience • Strong oral and written communication skills • Proficient in prioritizing and managing multiple tasks • Attention to detail Duties • Generate multiple reports via Excel • Track shipments • Monitor shipments while tracking to determine if an exception has occurred • Make outbound calls to customer • Send outbound communication via outlook to customer