Customer Service Representative

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Prutech Solutions, is seeking the following. Apply via Dice today!About Us:Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:Project-based system integrationCustom software solutionsPackage implementationsConsulting and advisory servicesBig data and analyticsNearshore and offshore servicesCustomer Service RepresentativeLocation: 9 MetroTech Center, Brooklyn, NY 11201-Interview Type: in-person interviews.OnsiteSchedule & FlexibilityMonday–Friday: 8:00 AM – 4:30 PM/ Flexibility is required as business hours expandWhat You’ll Do Serve as a primary point of contact for customers via phone and email Deliver polished, professional written and verbal communication Draft clear, concise, and solution-focused email correspondence Accurately document customer interactions in ServiceNow Navigate multiple systems efficiently while maintaining attention to detail Work independently while contributing positively to a small group dynamic Collaborate effectively with team members to ensure consistent service standardsRequesting: Call center experience Exceptional customer service skills Strong written communication and professional email drafting ability Excellent verbal communication skills Ability to work effectively within a small team environment Strong typing skills Microsoft Office proficiency ServiceNow experience (preferred) Technically savvy and quick to learn new systems Ability to multitask in a fast-paced environment Adaptable, dependable, and self-motivatedPruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.