Administrative Assistant - Customer Experience

Overview Datawatch Systems Inc. is seeking an experienced Administrative Assistant for our Customer Service department. This position is full-time, in-person in our Bethesda office. The Assistant will work with internal departments and customers to update and maintain customer accounts including decommissioning accounts. Pay rate is $19/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V Location: Bethesda, MD Travel: no travel Salary Range: $19/hour Responsibilities Coordinate between the Customer Service, Sales and Billing departments to update customer acounts to result in accurate billing Process customer's changes related to their account Respond to billing inquiries from customers and internal departments in an efficient and professional manner Deactivate accounts across multiple systems at the direction of Customer Service Representatives Identify and communicate customer problems regarding billingAudit customer accounts to uphold integrity of their access control data Prepare and distribute weekly and monthly reports for upper management Review customer contracts to respond to customer inquiries Assist other Installation Programmers when time permits Support additional customer service and sales department projects Qualifications High school diploma or equivalent Excellent written and verbal communication skills Proficient in Excel and Outlook Works well with others at all levels of the company Demonstrates initiative Possess excellent time management skills and ability to prioritize tasks Desire to become familiar with and competent invarious aspects of the access control business Some experience with Infor is a plus J-18808-Ljbffr