SUN Bucks Customer Center Representative / Customer Svcs Specialist Int

Working Title: SUN Bucks Customer Center Representative / Customer Svcs Specialist IntJob Class: Customer Service Specialist, IntermediateAgency: Children Youth & Families DeptJob ID: 94113Location: St. PaulTelework Eligible: YesFull/Part Time: Full-TimeRegular/Temporary: UnlimitedWho May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 5/14/2026. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.Date Posted: 05/08/2026Closing Date: 05/15/2026Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office AFSCMEDivision/Unit: DCYF/PEBT Call CenterWork Shift: Day ShiftWork Hours: 8:00 am - 4:30 pmDays of Work: Monday - FridayTravel Required: NoSalary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annuallyClassified Status: ClassifiedBargaining Unit/Union: 206 - Clerical/AFSCMEWork Area: GFLSA Status: NonexemptDesignated in Connect 700 Program for Applicants with Disabilities: YesThe Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.*Telework (Within Minnesota or neighboring states) and flexible hours options are available. This position will be working at the SUN Bucks contact center and is eligible to be fully remote. *This posting may be used to fill multiple vacancies.Contact Center Representatives will staff a new call center and manage an electronic web form, designed to provide direct client support and card management services for the SUN Bucks (formerly Summer EBT/SEBT) program. Contact Center Representatives will work to take phone calls from families in the SUN Bucks Contact Center and manage an electronic help form that provides direct client support and card management services for the SUN Bucks program.Responsibilities include:Receives, investigates, and formulates responses to provide information and resolution to clients/citizens/departments/ schools calling the SUN Bucks Contact Center.Collects, receives, investigates, and formulates responses to provide information and resolution to clients/citizens/departments/ schools filing out the SUN Bucks electronic Web Form. Identify, document, and share information on concerns and issues that are not included in program and policy procedural guidelines to ensure call center and web form will operate effectively and as intended.Develops and maintains a broad, integrated understanding of the SUN Bucks program, policies, and procedures to provide requested information and services to clients linking to the Department of Human Services. Given the nature of the program, additional unforeseen responsibilities may arise. Performs other duties and expectations as assigned.Minimum QualificationsTo facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**Strong research and analytical skills to understand what is being requested and respond quickly and clearly to complex and diverse requests for information.Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.Database management skills sufficient to use technology and business software such as Microsoft Office Suite, SharePoint, multi-line phones and video conferencing such Microsoft Teams, Zoom and Webex.English language skills sufficient to read, write, and communicate clearly. Typing/keyboarding skills sufficient to complete a variety of reports, letters, forms, and data summaries. Ability to multitask in a fast-paced environment and adapt to various situations prioritizing customer calls, help tickets, and other inquiries simultaneouslyPreferred QualificationsTwo or more years of experience working in a contact or information center or closely related OR lived experience and/or recipients of public assistance program such as Electronic Benefit Transfer (EBT), Minnesota Family Investment Program (MFIP), Supplemental Nutrition Assistance Program (SNAP) and/or Tribal Temporary Assistance for Needy Families (TANF).Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).Experience using Customer Relations Management software such as Microsoft Dynamic 365.Variety of experiences working effectively with others from different backgrounds and culturesAdditional RequirementsIt is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:Reference checkCriminal Background checkFingerprinting check (MNJIS/CJIS)Driver’s License CheckPersonnel File Review: all current and former public sector employeesAdditional assessment may be required during the interview processHow To ApplySelect “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.ContactIf you have questions about the position, contact Arriayn Thao at arriyan.thao@state.mn.us.To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Anny Xiong at anny.xiong@state.mn.us.If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Children, Youth and Families ADA Coordinator at 651-431-4945 or DCYF ADA at ada.dcyf@state.mn.us.About Children Youth & Families DeptOur state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs and practices.Working together to improve the state we love. What do Minnesota's State employees have in common?A sense of purpose in their workConnection with their coworkers and communitiesOpportunities for personal and professional growthBenefitsAs an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.Your benefits may include:Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plansFertility care, including IVFDiabetes careDental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income when you retire (after working at least three years)Employer paid life insurance to provide support for your family in the event of deathShort-term and long-term disability insurance that can provide income if you are unable to work due to illness or injuryTax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-beingSupport to help you reach your career goals:Training, classes, and professional developmentTuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)Employee Assistance Program (EAP) for work/life support:A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performanceCommon sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issuesDaily Living/Convenience Services: Chore services, home repair, trip planning, child/elder carePrograms, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.EQUAL OPPORTUNITY EMPLOYERSMinnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.Applicants With DisabilitiesMinnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.