Property Management Associate

LocationShops at Merrick Park - 246 Altara Ave, Suite 1406BusinessHeadquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serveIf you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition SummaryThe Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.ResponsibilitiesRevenue AdministrationAdminister specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelinesAdminister strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted termServe as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contactEnsure merchants adhere to company guidelines and visual standardsScreen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representativeParticipate in specialty leasing site visits with prospective merchants as requestedIdentify appropriate merchant placement based upon available space inventory & building code requirementsCoordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisementsWork with Tenant Coordination to obtain approved drawings and municipality permits for new kiosksProvide proof of performance for national and local advertising deals and activations as requestedPost and maintain collateral, coordinate installation and removal per contracted termsEducate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as neededCollect and track specialty leasing merchant sales; calculate and bill overage & breakpointsAdminister storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activityOversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are currentOversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removalDeliver violation letters and/or action notices as approved by GM and Business DevelopmentAt the discretion of leadership, may be required to participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may include being on call, or on-site when appropriate. The on-site requirements of the MOD will be determined and approved by leadership.Marketing, Community, Customer ExperienceImplement portfolio-wide and community programming and eventsSecure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event TrackerMaintain property social media account and website, including but not limited to updates and responsesSubmit local content for digital screensCoordinate installation of barricade graphics and/or window displays for vacant spacesAdminister in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issuesMiscellaneousOther duties as assignedQualificationsHigh School degree or GED required; Associate’s or Bachelor’s degree preferred1-3 years shopping center or retail experienceStrong project management, organizational skills, and interpersonal skills with attention to detailAbility to analyze and interpret financial reports, budgets, contracts, and legal documentsAbility to adapt to a dynamic work environmentSupervisory and coaching skills with ability to delegate tasksDemonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workersStrong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, SalesforceCore Competencies: Nimble Learning, Collaborates, Drives Results, Customer Focus, Business Insight, Organizational SavvyRequiredThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in this work environment is usually moderate.Benefit InformationCompetitive compensationMedical, Dental and Vision beginning day 1401(k) Company matching401(k) Vests on Day 1Career development programsCharitable donation matchingGenerous paid time off (i.e., vacation, personal holidays, paid sick time)Paid Volunteer HoursPaid Parental LeaveFamily planning assistance including IVF, surrogacy, and adoption optionsWellness and mental health resourcesPet insurance offeringChildcare AssistanceCommuter benefitsA culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#GGP