Infrastructure Help Desk - 3rd shift

Title: Infrastructure Support – Help Desk Duration: September 16, 2024- June 30, 2025Location: Madison, WI Top Skills & Years of Experience: Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. ExperienceNice to have skills: Previous IT Support desk call center experience This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.This is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.Apply by emailing resume to pete.neja@codeworks-inc.comAt Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.