Inside Sales Representative

Inside Sales Representative - Temp to permOur client is a prominent global provider of specialized industrial equipment and engineered solutions. With a long-standing history of innovation, they support essential infrastructure across multiple sectors, including large-scale agriculture, renewable energy, food processing, and advanced material manufacturing.This is a contract-to-hire (temp-to-perm) position. Candidates must be available for daily onsite work and comfortable commuting to the Waterloo / Cedar Falls, IA area.If you are qualified for the position and interested in pursuing it, please be sure to answer the questions listed toward the end of this position when applying with your resume. If you’re qualified and a good fit, you’ll be contacted promptly.Job DutiesCustomer Interaction & SupportManage a high volume of inbound communications regarding order placement, returns, and delivery tracking.Act as the primary point of contact for customer inquiries, ensuring a professional resolution to complaints and service requests.Facilitate initial assessments for warranty claims and coordinate documentation for technical reviews.Conduct outbound follow-ups and outreach within assigned territories to support business development and logistical coordination.Order Coordination & AdministrationOversee the full lifecycle of order entry, ensuring all data is accurately reflected in the internal management system.Audit customer accounts and historical order data to verify the technical accuracy of new requests against production capabilities.Manage the Return Goods Authorization (RGA) process for various scenarios, including credits and warranty-related returns.Collaborate with the Engineering department to translate technical analysis into actionable rework or replacement orders.Sales Support & QuotationsSynthesize technical specifications and pricing data to produce comprehensive formal quotations for prospective clients.Provide essential administrative and logistical support to the outside sales team to streamline territory management.RequirementsCommunication Excellence: Must possess strong verbal and written communication skills to effectively bridge the gap between customers, internal engineering teams, and field sales staff.Mechanical Aptitude: A solid mechanical aptitude is necessary to understand complex product applications.Attention to Detail: Proven ability to manage precise data entry and verify intricate technical details without oversight.Problem-Solving Skills: Capability to navigate warranty disputes and service challenges with a focus on efficiency and customer satisfaction.Technical Proficiency: Experience navigating ERP or similar order management systems to research and document client history.Location: Reliable transportation and the ability to commute daily to the Cedar Falls/Waterloo area is required.If interested, please email me your resume and answer the questions below:1. Why are you looking for a new position?2. What are your hourly salary requirements? (a range is fine)3. Do you live within a commutable distance of the Waterloo, IA area?4. Are you comfortable working on a temp to perm basis?5. Do you have a decent mechanical aptitude? We don’t need an expert, but some existing mechanical knowledge would come in handy.Please send your resume & answers to the above questions to:sharper@hire-source.comsharper(at)hire-source(dot)comYour resume will be held with strict confidence and will NEVER be forwarded to any of our clients without your permission.If you are NOT interested or unqualified, please send us a referral. This is an immediate and urgent need for our valued client and therefore, we are offering a $1000.00 refer-a-friend fee to anyone who leads us to a candidate who is hired for this position.