Relationship Management Manager – Employer Services
Job Description: Build and maintain positive relationships with clientsRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Drive business growth and lead a team of Relationship ManagersInvolve in strategic planning, customer service, and sales managementEnhance profitability and customer satisfactionManage revenue performance across assigned accountsForecasting, renewals, retention trends, and growth opportunitiesLeverage VOC, client feedback, and service metrics to improve customer satisfactionEstablish and drive accountability for team KPIs, objectives, and performance outcomesLead, coach, and develop Relationship Managers through performance management, mentoring, and capability buildingPresent business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leadersMaintain awareness of market conditions, trends, and industry developments to guide strategyRequirements: Bachelor's degree or equivalent experience3+ years of experience in sales/account management leadershipExperience leading client-facing teamsManaging revenue retention and growthDelivering high renewal rates and customer satisfactionFinancial knowledge, including experience managing revenue performance, renewal health, and retention outcomesExperience using VOC insights to identify innovation opportunities and improve client experienceKnowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACAProficiency with CRM platforms, reporting tools, and sales/account management systemsCustomer-focused xevrcyc with experience building trusted relationships with clients and internal partnersBenefits: Great compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFully remote environmentFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysDEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering programs