Parts Department Manager / E-Commerce Parts Specialist

Job Overview We are seeking a motivated, organized, and hands-on team member to establish and grow our Parts Department. This role will be responsible for building and managing our online parts sales operation, including sourcing and organizing inventory, listing products on our website, processing orders, coordinating shipping, and creating an efficient system for customer service and fulfillment. The ideal candidate is detail-oriented, tech-savvy, and experienced in parts sales, e-commerce, shipping logistics, and day-to-day operational management. This person will play a key role in creating a smooth and profitable parts department from the ground up. Key Responsibilities Establish and organize a new Parts Department for online and direct sales Identify, source, and maintain appropriate inventory levels for trailer parts and accessories Create, manage, and update product listings on the company website Write clear product descriptions and ensure accurate pricing, photos, and specifications Process online and phone orders from start to finish Coordinate packing, shipping, tracking, and delivery of parts orders Manage website-related parts sales functions, including inventory availability and order flow Work with vendors and suppliers to order parts and maintain relationships Handle customer inquiries regarding parts, fitment, availability, pricing, and shipping Resolve order issues, returns, and warranty-related parts concerns Monitor sales trends and recommend product additions or improvements Develop efficient systems for inventory management, fulfillment, and customer communication Collaborate with management to grow the department and improve profitability Qualifications Experience in parts sales, inventory management, e-commerce, or logistics preferred Experience with trailer, automotive, RV, or related parts strongly preferred Strong computer skills, including website product management and order processing Familiarity with shipping platforms and freight/parcel logistics Ability to work independently and build processes from the ground up Strong organizational skills and attention to detail Excellent customer service and communication skills Problem-solving mindset with the ability to manage multiple tasks Basic understanding of website backend management is a plus Forklift, warehouse, or shipping experience is a plus Preferred Skills Experience with Shopify, WooCommerce, or similar e-commerce platforms Knowledge of inventory software and shipping systems Ability to photograph and upload products for online listings Understanding of trailer parts, accessories, and fitment compatibility What We’re Looking For We are looking for someone who can take ownership of this department and help build a streamlined, professional parts operation that supports our customers and grows online sales. This is an opportunity to create something from the ground up and make a direct impact on the business. Compensation Competitive pay based on experience Opportunities for growth and advancement To Apply Please send your resume and relevant experience to: sales@summitcargotrailers.com; brandi@summitcargotrailers.com. Pay: $12.00 - $15.00 per hour Work Location: In person