Customer Service Representative

CUSTOMER SERVICE (Sumner) Dick's Heating and A/c compensation: $20.00+ an hour DOE employment type: full-time We currently are seeking to hire: Customer Service Rep. 40 HOUR WORK WEEK: TUESDAY THRU FRIDAY 10:30AM-7:00PM SATURDAY 9:00AM-5:00PM and 1 SUNDAY a month from 9:00am-1:00pm We are a 50 year old full-service Residential Heating & A/C Air Conditioning Contractor located in Sumner, Wa. We are looking for individuals with great attitudes and a strong work ethic that are ready to learn. Currently we have an open customer service position open and are looking for: a person who can multi-task, answer phones and make calls to customers to schedule appts, schedule customer's with our techs, plumber, electricans, duct cleaners and install crew, file, follow up with customers, order filters, answer emails, billing, etc. The ability to clearly commuicate with other team members and not be afraid to ask questions. Ability to work as a team and independantly as necessary. Excellent pay that rewards you for your performance. Paid holidays and vacations. Health Insurance options, 401k plan with matching What We're Looking For EXCELLANT TYPING SKILLS is a must Attention to details is a MUST (getting correct addresses, phone numbers, billing info, payments, etc) Project a positive and optimistic attitude Excellent customer service skills Professional appearance Valid driver's license Ability to pass background and drug test We want to hear from you today! Take the next step and start your career with a company that is committed to your success. Email your resume today! Responsibilities: - Provide exceptional customer service to clients via phone, email, in person at shop - Assist customers with inquiries, concerns, and requests - Upsell products and services to maximize sales opportunities - Analyze customer needs and recommend appropriate solutions - Perform accurate data entry and maintain customer records - Communicate effectively in English - Follow phone etiquette guidelines for professional and courteous communication - Make outbound calls to follow up on customer inquiries or resolve issues Skills: - Strong sales skills with the ability to upsell products and services - Excellent communication skills in English - Proficient in data entry and computer systems - Ability to analyze customer needs and provide appropriate solutions - Knowledge of phone etiquette for professional customer interactions Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Job Type: Full-time Pay: $20.00 - $24.22 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Evening shift Work Location: In person