Veteran Service Navigator (Pittsburgh)

Veterans Leadership ProgramVeterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran.Overview Of PositionThe Veteran Service Navigator, connects Veterans and their households to VLP programs, supportive services, and community resources. The Veteran Service Navigator assesses the Veteran’s eligibility for all VLP and community programs, and works as an advocate for the Veteran, ensuring their immediate needs are met while working toward the goal of long-term sustainability.Location: Pittsburgh, PAPrincipal Duties Coordinate all online intakes for Veterans requesting VLP servicesReviews intakes within 24 hours, and collect all necessary information and documentations from Veteran to assess eligibilityComplete follow-up calls with Veterans as necessary when documentation is not obtainedTransfer intake information from VLP’s online intake portal to the agency’s case management system, ensuring all information is available for proper assessment of servicesCoordinate Veteran’s signatures on VLP consents and program agreements necessary during admission processAssess a Veteran’s eligibility for VLP programs and provide direct community resource referrals and supportive service options utilizing various platformsAssign each intake to the appropriate program and case manager dependent on each staff person’s capacity and program eligibilitySubmit referrals to community resources on behalf of VLP clients utilizing various platformsReview HMIS and HUD program referrals daily and inform proper VLP staff of new referralsBuild partnerships with community agencies and disperse new community program information to VLP staffEffectively navigate and maintain knowledge of all technology/referral systems available for service navigationKnowledge, Skills And AbilitiesDemonstrates strong sense of customer service and our culture of going above and beyondExceptional interpersonal and customer service skillsAble to work in a fast-paced, high energy and team-oriented environmentExcellent organizational skills with the ability to think proactively and prioritize workDetail-oriented, organized, motivated, meticulous, practical and flexible. Able to effectively handle multiple and shifting prioritiesStrong verbal and written communication skills. Able to effectively communicate information to clients and colleaguesAbility to work independently and as a team memberMaintain confidentialityProficient knowledge of Microsoft Office Suite, internet, e-mailAbility to support the organization’s mission along with sensitivity of cultural and workplace harmonyExperience And EducationAssociates degree in business, communications, sociology, human services or related field preferredMinimum of three to five years’ experience as an administrative assistant or similar position preferredDemonstrated related experience may be substituted for preferred educationAct 33 and 34 clearancesSalary Range: $40,000 to $43,000Powered by JazzHRNykcini4Cy