General Revenue Team Lead

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.Job DescriptionJOB DESCRIPTIONGeneral DescriptionThe mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.Responsible for the clinical supervision and administrative oversight for up to 6 Service Coordinators, as well as monitoring and managing the LIDDA functions according to established policies and procedures. Responsible for understanding and assuring that the Service Coordinators fulfill and perform their duties.Essential Duties And ResponsibilitiesThe essential functions listed here are representative of those that must be met to successfully perform the job.Assures the completion and submission of documentation by team members on Service Intervention Notes, Service Plans and other related documentation in order to meet funding source requirements.Communicates with customers to assist the consumer/family/guardian to make an informed provider choiceAssure the coordination and communication of LIDDA customer transfers or permanent discharges to support customers choice and allow accurate budgetary reporting.Assure the completion and review of the ICAP assessment to assure level of need and provider reimbursement rateAssure the completion and timely submission of the ID/RC Assessments for all Medicaid waiver programsMonitor and review the PDPs, authorizations, and other documentation for team caseloadAssist in hiring and termination issues for team.Monitor personnel issues, such as Leave Requests, Performance Evaluations, and Training for all members of team.Assist management with special projects or assignments to insure the efficient operation of the CenterMaintain required and unit-specific training compliance for team membersMust be able to work flexible hoursPerforms other duties as assigned.CompetenciesThe competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal lawsAnalytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.Effective verbal and written communication skills.Excellent organizational skills with the ability to prioritize workflow and meet deadlines.Ability to handle multiple task and special projects simultaneously.Able to work autonomously with minimal or no supervision.Able to maintain a high level of professionalism and confidentiality.QualificationsEDUCATION AND EXPERIENCE:Bachelors or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.Customer Service Experience Preferred.Requires positive attitude on working with developmentally disabled customers.Supervisory experience a plus.Bilingual in Spanish and/or American Sign Language a plus (salary differential available).Mathematical SkillsBasic math skills required.Reasoning AbilityAbility to apply common sense understanding to carry out simple one or two-step instructions.Ability to deal with standardized situations with only occasional or no variables.Computer SkillsUse computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).Prefer experience with MyAVATARAbility to utilize Internet for resources.Certifications, Licenses, RegistrationsCurrent State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record and have own source of transportation.PHYSICAL DEMANDS & WORK ENVIRONMENTPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). The position requires standing and/or walking in excess of 7 hours a day.TravelIn-county travel.None-to-Negligible travel outside of the county.NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITESPositions that are community-based, in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Centers risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.Work EnvironmentThe work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.The noise level may vary between low and mild.The work environment should not be unusually hot or cold.This job description is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an at-will employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The positions status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Centers procedures and Federal Law.Benefits Information And PerksMetrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:Medical/Dental/VisionPaid Time OffPaid HolidaysEmployee Assistance ProgramRetirement Plan, including employer matchingHealth Savings Account, including employer matchingProfessional Development allowance up to $2000 per yearBilingual Stipend – 6% of the base salaryMany other benefitsEqual Employment Opportunity/Affirmative Action EmployerTobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.No Recruitment Agencies Please