Associate Director of Internal Communications

The New York City Employees Retirement System (NYCERS) is seeking a creative, strategic and highly skilled marketing and communications professional to lead the Internal Communications Unit within the Communications Division.The Communications Division creates and implements NYCERS' communication strategy and develops creative solutions that proactively engage internal and external clients and stakeholders. The division collaborates with other divisions to prepare and/or update artifacts (brochures, fact sheets, letters, forms) that NYCERS' clients (members, retirees, beneficiaries) use to make decisions about their pension accounts; and to develop presentations for meetings with Trustees and other partners. The Communications Division also manages content, graphics, and multimedia on NYCERS' website and secure self-service portal (NYCERS.org and MyNYCERS.org); and collaborates with internal stakeholders to share information and engage employees through internal channels.The Associate Director Of Internal Communications, under direct supervision of the Communications Deputy Director, will work collaboratively with NYCERS' Executive Team and Division Leaders to develop and implement a holistic, people-centered internal communications strategy. The Associate Director will ensure a unified, consistent, and positive message that promotes NYCERS' brand, vision, and mission, and thatGuides internal executive communication strategyInforms and prepares internal colleagues for upcoming changes and the impacts to their workImproves and increases employee engagement and alignment with NYCERS' strategic goalsKey ResponsibilitiesDevelop and execute integrated, multi-channel internal communication strategies that amplify NYCERS' vision, goals, and initiativesCollaborate with NYCERS' Executive Director to develop content and distribute her newsletter, NYCERS on the Move, at least twice monthlyCollaborate with the Organizational Change Management (OCM) Lead on one of NYCERS' top strategic initiatives (LRP) to develop and execute an LRP Engagement PlanCollaborate with each Division Director to develop and execute divisional engagement plans for the calendar yearDevelop engaging content, and work with a graphic artist and content manager to publish monthly updates to NYCERS' TV screens (NYCERS TV)Support NYCERS' Executive Leadership Team to execute their quarterly division meetings, including developing templates and content ideasSupport the Deputy Director in proactively planning and producing NYCERS' quarterly town halls, including pitching topics, coordinating with presenters, and developing content and engaging presentations aligned with the channel's communication objectivesDevelop KPIs and success metrics for internal communications initiatives, and collaborate with IT to procure tracking toolsMinimum QualificationsA Baccalaureate degree from an accredited college with 24 credits in English, journalism, or public relations, plus five (5) years of full-time paid experience in public relations, journalism, or advertising, including two (2) years in an administrative, supervisory, or consultative capacity; orA combination of education and/or experience which is equivalent to the above. Graduate study in English, journalism, or public relations may be substituted for up to one year of required experience. However, all candidates must have at least two (2) years of administrative, supervisory, or consultative experience in public relations, journalism, or advertising.Preferred SkillsDegree in Communications, Public Relations, Journalism, Marketing, or a related fieldMinimum seven years of experience in corporate communications, PR, marketing, or a similar roleExceptional storytelling, writing, and editing skills, including the ability to create compelling narratives for diverse audiencesAbility to translate complex ideas and changes into clear, actionable, relatable, and engaging messagesAbility to collaborate with a diverse range of colleagues, and influence key stakeholders across the agencyThe ideal candidate is a proactive collaborator who has a transparent, direct yet friendly communication style, and an exceptional storyteller with demonstrated experience developing and implementing thoughtful, people-centered communications. They will be organized, responsive, able to think strategically and independently about their work in the context of other agencies and division initiatives, and able to convey their perspective and ideas in a manner that invites feedback.55(a) ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.$62,275.00 – $106,000.00J-18808-Ljbffr