Alterations Specialist

From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!If you are passionately enthusiasticendlessly curious, and customer obsessed, say I do and apply today!Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David's Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David's Bridal brand.Essential Job FunctionsWelcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.Use all systems to manage the customer flow to deliver five-star customer experience.Maintain all service levels by being Prepared, Welcoming, Meeting the Needs & Being There for all our customers, this includes all operational checklist tasks and meeting customers emotional and practical needs.Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service.Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options.Assist stylists in closing sales by consulting with customers regarding gown fit and customization.Maintain store-standards to support a flawless shopping experience.Maintain a high standard of dress that complies with the Dress Code Policy.Greet and escort all alterations customers to and from alterations appointments.Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.Respond promptly to all customer questions by providing product and service information.Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.Maintain inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.Ensure that alteration pricing is at company standards.Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.Resolve customer service issues in a swift and effective manner that complies with company guidelines.Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated.Maintain the alterations room so that it is consistently clean and well-organized.Perform duties and tasks as assigned by store management.Physical DemandsWhile performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.Education & CredentialsHigh school diploma or equivalent degree1-2 years prior retail experience in an apparel or specialty store environment.Prior sewing experience required, preferably in bridal and/or special occasion production environment.Prior experience with computerized POS (Point of Sale) system is a plus.Part Time Benefits IncludeRewarding Environment and Competitive PayTeam BonusDayforce Wallet – Get Paid Early!Referral Incentive ProgramGenerous Dream Maker Discount After First Pay PeriodVision CareSupplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury401K ProgramDiscount for Identity Theft ProtectionDiscounts for Home and Auto InsuranceDiscounts for MobileLegal Benefits (MetLife Hyatt Legal Plans)Pet InsuranceLove wins when love is for Everyone!Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.Policy: Candidate Use of AI in Live InterviewsWe conduct interviews to evaluate each candidate's own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. The standard base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.J-18808-Ljbffr