Customer Service Manager STE

Customer Service Manager STELocation: Farley, IADuties and Responsibilities:Lead a culture of safety within your team, conducting all tasks in a safe manner and complying with Steel Tech Enterprises Safety PoliciesProvide leadership to and oversight of the customer service teammates ensuring customer needs are met, relationships with customers remain strong, and the company is successfulMonitor customer forecasts and demand, strive to balance customer needs with available capacity, and proactively address areas of concernMonitor production schedules and oversee the release of jobs to the shop, ensuring inventory and on-time delivery targets are metDevelop standard operating procedures to improve the department's operating quality and efficiency. Ensure teammates are continually training and referencing established proceduresMaintain proficiency with the company enterprise resource system, continuously working to improve use of its functions and training your team to more effectively utilize its featuresResponsible for teammate scheduling, including work assignments/rotations, training, PTO, breaks, overtime assignments, back-up for absences, and shift rotationsMaintain an understanding of company policies and ensure teammates understand them as wellProvide regular teammate feedback regarding their performance and complete formal performance evaluations as requiredPromote a positive work environment by encouraging teamwork, recognizing superior performance, and practicing open communication with teammatesConduct all business interactions professionally and maintain confidentialityCoordinate and communicate with other members of the management team regarding department operations, performance, and concernsMaintain all required documentationPerform other duties as assignedKnowledge, Skills and Abilities:5 years of experience in excellent leadership, collaboration, and communication skills to manage and develop customer service teamsExceptional analytical and problem-solving abilitiesAbility to effectively engage with a range of customer cultures and demandsExceptional written and verbal communication skillsStrong organizational skills needed to plan and prioritize work activitiesDelegationdelegates work assignments, gives authority to work independently, sets expectations, and monitors delegated activitiesContinuous improvement: Continuously looks for ways to improve performance of self and teamJudgment displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.Proficient computer skills, including Microsoft office (Word, Excel, Outlook, PowerPoint)Able to travel as needed.Experience working with advanced enterprise resource planning (ERP) systems preferredWorking Conditions:Work is performed in an office setting with minimal to moderate noise due to computers, printers and people.Steel Tech Enterprises is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.Here's what we can offer:Medical, Dental, and Vision after 60 days of employmentFree Telehealth servicesCompetitive Wellness Program, providing up to 100% discount on medical premiumsShort-Term and Long-Term DisabilitySupplemental Accident Insurance through Allstate for additional coverage on accidents + cancerEmployer-Paid Life Insurance401(k) after 60 days of employment + competitive match after one yearPaid Time Off starting after 90 days of employmentPaid Holidays starting day one!Health Savings Account and Flexible Spending AccountGreat discount programs in automotive, technology, and moreEducation Assistance is available for job related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certificationsCareer Advancement OpportunitiesTeammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family servicesSteel Tech Enterprises is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.