Roving Store Worker (Mixed) - Mojave Express

Job Description** $1,000 Hiring Bonus, Please Contact HR for details. **As a Roving Store Worker at the Fort Irwin 24 Hour Express, your focus will be preparing delicious food concept items for the best customers in the world! We encourage you to be your best every day, make friends, and create a supportive environment for our crew. You will also be responsible for providing expert customer service, preparing roller grill items and beverages, stocking supplies and merchandise, and handling other duties around the Fort Irwin Express store when needed.We offer flexible scheduling, comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and your status as a federal employee of the DoD.So, what can you expect as a Roving Store Worker at the Express?1. May operate an oven, roller grill or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. Serves and prepares heat and eat items to include but not limited to pizza, hot dogs and snack items with related condiments or complimentary foods. Ensures heat and eat items are properly heated or cooled, as appropriate.2. Maintains required level of sanitation and cleanliness of work area.3. Maintains required documentation, checks returned inventory, prepares daily cash report, and other related documentation.4. May take merchandise from the stockroom to the sales floor. Displays and replenishes merchandise in a neat and presentable fashion in accordance with instructions.5. May ring sales on cash register or other sales related equipment and makes change. Collects and verifies cash, credit cards/checks, etc. May enter new accounts, sales transactions, refunds and/or other related transactions.6. Assists in ensuring optimum stock availability by taking periodic stock counts, advising management of slow moving, out of stock, defective and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.7. May stock appropriate food or retail supplies prior to selling period and replenishes food, beverage or retail items, as required. May assist in maintaining retail shelf labels. Performs random price verification and initiates necessary corrective action.8. Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages and builds trust relationship with the customer in order to deliver a personalized customer experience.9. Performs other related duties as assigned. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. Our duty is to provide you with the tools and resources you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job Qualifications:Able to learn and adapt to current technology needs.Able to think quickly on the spot to answer customer questions.Able to take initiative.Able to share brand knowledge.We offer the following benefits for this position:Paid Vacation & Sick LeaveMedical & Dental insuranceBasic Associate Life, Personal Accident & Long-Term Care InsuranceShort Term & Long-Term Disability InsuranceSupplemental Associate & Dependent Life InsuranceFlexible Spending Accounts401KRetirement (Pension) Plan7.5% shift differential for 2nd Shift10% shift differential for 3rd Shift25% Sunday Premium PayHoliday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeavePersonal Accident InsuranceFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP)* Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.Additional Qualifications/RequirementsAdditional Qualifications:Excellent attention to detailWilling to cross-train and work in other areas of the store, as needed.Must possess a welcoming and helpful attitude toward customers and other team members.Excellent communication skillsBasic computer skillsMust be 21 years of age or older** The associate is expected to be engaged in these tasks as assigned and will be expected to perform a range of functions as business needs require. The associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.Schedule:* This is an Intermittent position with hours that can range 0-34 weekly based on operational needs, including rotating shifts and days off. Weekends and holidays included. ** Schedule is subject to change due to operational needs **SATSUNMONTUEWEDTHUFRI0800-16300800-16300800-1430OFFOFF0800-14300800-1430OFFOFF1000-18301230-18301230-18301230-18301000-1830Job QualificationsEducation: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-month for 9-month basis.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Major DutiesOperates ovens, roller grills, or similar kitchen equipment in environments where set procedures are followed and no cooking skills are required.Heats, assembles, or otherwise prepares food items to support heat and eat and quick service restaurants (QSR). Ensures all condiments or complimentary foods are available during service times. May include stocking of grab-and-go or quick heat items. Maintains required sanitation and cleanliness of food preparation and service areas as well as all equipment utilized.Transports merchandise from stockroom to sales floor and replenishes stock in a neat, presentable manner following instructions.Conducts periodic stock counts; reports out of stock, slow moving, defective or damaged merchandise to management. Performs random price verifications and initiates corrective actions as instructed.Stocks food, beverage, or retail supplies prior to service periods and replenishes items throughout the shift. Assists in maintaining accurate and up to date retail shelf labels.Maintains required documentation including returned inventory logs, daily cash reports, and other related records. Operates a cash register or other point of sale equipment; rings sales, makes change, and processes cash, credit card, and check transactions. May enter new accounts, process refunds, and perform other transactional functions as directed.Provides a high level of customer satisfaction through consistent, excellent service. Greets each customer upon contact and/or line of sight, actively listens to needs, and provides solutions to enhance satisfaction and loyalty. Builds trust and creates a welcoming environment to support a personalized customer experience. Resolves customer issues at the lowest possible level and communicates obstacles to management.Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.Performs other duties as assigned.Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Who We Are