Technology Business Analyst

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC’s 600,000 square feet of recreational possibilities.Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.The RoleMultnomah Athletic Club is seeking a Technology Business Analyst to help drive operational improvement and digital transformation across the organization. In this role, you’ll partner with departments to understand how work gets done today, identify opportunities to streamline processes, and support enhancements within the club’s core systems.This position is ideal for someone who enjoys problem‑solving, collaborating with diverse teams, and working at the intersection of operations, systems, and technology. You’ll play a key role in reducing manual work, improving workflows, and helping teams adopt more efficient digital practices.What You’ll DoBusiness Process MappingMeet with operational teams to understand current workflowsDocument “as‑is” processes using flowcharts and clear written documentationIdentify inefficiencies, gaps, and opportunities for optimizationDevelop future-state (“to‑be”) workflows that improve efficiency and consistencySystem Optimization & AutomationIdentify repetitive or manual tasks that could benefit from automationSupport enhancements and workflow improvements across core systemsAssist with system configuration updates, data validation, and enhancementsParticipate in testing new features, fixes, and updates to ensure accuracyRequirements Gathering & DocumentationCollaborate with stakeholders to gather business and functional requirementsTranslate operational needs into clear, actionable documentationSupport prioritization of system enhancements and process improvementsReporting & AnalysisHelp build and maintain reports and dashboards that provide operational insightsAnalyze system usage trends to drive better adoption and efficiencyIdentify opportunities to improve data quality and reporting processesSeasonal Registration SupportPrepare systems for high‑volume seasonal program registrations (Spring, Summer, Fall, Winter)Assist with program setup, pricing, and registration rulesComplete validation and quality checks before registration launchesMonitor system performance during registration windowsSupport staff with member registration questions or troubleshootingDocument recurring issues and recommend improvements for future cyclesWhat You’ll BringAssociate or bachelor’s degree in business, Information Systems, Technology, or related field (or equivalent practical experience)Strong analytical and problem-solving skillsAbility to document processes clearly and logicallyStrong written and verbal communication skillsProficiency in Microsoft Excel and basic data analysisPreferredFamiliarity with Northstar Club Management System or operational systemsExposure to automation tools (e.g., Power Automate or similar workflow tools)Experience with process mapping tools (e.g., Visio or similar tools)What You'll GainAt Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:Full-time employees: Enjoy medical, dental, and vision insurance.Facility access: Free access to our exercise room and classes, climbing gym, and pools.Convenience: Free parking and discounted public transportation passes.Retirement: Participate in our 401(k) program with an employer match.Well-being: Access our Employee Assistance Program (EAP) for free.Perks: Enjoy discounts on club services and meals.Apply today!The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.