StorQuest Assistant Store Manager

Assistant Store ManagerWhen you join the StorQuest Self Storage family, you're tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager's absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.$17.00 - $18.00 per hour + Competitive Bonus PotentialActively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.Become a subject matter expert on self-storage while being able to explain it all to our customers.Assist William Warren Properties' customers during some of their most challenging times.Manage all aspects of the rental process including:Converting a saleTaking paymentsSelling merchandiseOffering insuranceAssists customers with truck rentals at some locationsParticipating in collecting past-due accountsGuiding WWP customers on their awesome journeyManage operational activities such as:Inspecting the stores daily including lock checksMaintaining an impeccable facilityPerforms minor maintenance and custodial duties; cleans vacated units on a timely basisContacting vendors when applicable for routine maintenance repairsAccurately handling cash, balancing receipts, posting payments and processing bank deposits timelyGoing to the post officeMake a difference and have a positive impact.Help people by listening and understanding their challenges.Ease concerns and consult with them to find an optimal storage solution that fits their needs.Promote a team-first environment that values guest service and creating happiness.Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.Contribute creatively to the organization's success by generating new and useful ideas.Preferred 1+ years in Customer Service/Sales experienceTech Savvy is a plusExperience in Cash Handling requiredMust be available on weekendsA huge passion for guest service and salesThe ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environmentThe mentality that there are no spare customers, every experience is as valuable as the nextA positive, outgoing personalityAn insatiable appetite to learn new thingsStrong accountability combined with strong work ethic and enthusiasm for teamworkExperience working in the retail or service industry preferredAbility to walk, bend, stand, and stoop frequentlyAbility to lift up to 35 lbs. frequentlyAbility to push up to 50 lbs. frequentlyAbility to lift above head frequentlyAbility to work evenings and weekends as needed or requiredAbility to operate tools and maintenance equipment using manual dexterity of hands and armsAbility to communicate in written and verbal format frequentlyMedical, Dental and Vision401(k) with Matching ContributionsPaid Time Off (PTO)Holiday PerksPerformance-based BonusTeam-building Events & ActivitiesEmployee Assistance ProgramPet InsuranceThe William Warren Properties and StorQuest say NO to drugsEqual Employment OpportunityWWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.