Network / VOIP Engineer

A Voice Engineer Will be a part of a global team responsible for the global corporate voice infrastructuresupporting America’s/EMEA and APAC offices. This position is based onsite however therewill be a shared responsibility to provide 1st/2nd and 3rd line technical support to both local and globaloffices. The role offers opportunities to be involved in many projects that are both local and global initiatives.The role is also very diverse and will provide exposure to the latest technologies in voice recording, callcenter, call manager and many other areas covering voice architecture.This position requires technical proficiency as well as an eager attitude, professionalism, and solidcommunication skills. The candidate must be highly motivated engineer with the ability to workindependently with minimal supervision. The candidate must also be a self-starter and a quick learner who isnot afraid to ask questions. Furthermore they must also be proactive in troubleshooting and be able toresolve problems quickly.Core Competencies Teamwork: works well with teammates locally and at remote offices; shares knowledge and isseen as someone to go to for help; contributes in weekly peer meetings Problem solving and decision making: demonstrates a sense of urgency; takes ownership ofproblems and follows temporary fixes with permanent solution; finds creative solutions. Improvesprocesses and introduces superior technology Communication: is clear and accurate in verbal and written communication; listens to peers andsupported employees; follows directions and provides useful feedback Professionalism: makes a positive impression in person, via phone, and electronically; models a‘can-do’ attitude; embraces additional responsibility; refrains from office gossip or conflict; worksextra hours as-needed to ensure work is complete; adheres to corporate policy and encouragesothers to do the sameCore DutiesSome of the main core duties are listed below. More detail will be provided to successful candidates thatprogress to the first round of interviews. Perform day to day MACD. This includes provisions for new starters/leavers and office relocations. Provide day to day tier 1/2/3 technical support for both local and remote offices inEMEA/US/APAC. Provide Out Of Hours support on an on-call roster/rotation basis Plan, test and implement upgrades and fixes to all voice platforms including call managers/voicegateways/Unity Connection and UCCX. Work with telephone providers to configure provision and test new circuits and DDI numbers. Work with other internal teams and external vendors to diagnose and troubleshoot circuit, networkand application issues. CUCM 9/11 Administration and support including cluster maintenance, monitoring ,troubleshooting Cisco Voice gateway configuration, 2800/3800 series and newer Unity Connection configuration and administration Documents and effectively publishes how-to, installation and troubleshooting guidesRequired Core Skills & Experience Minimum of 3 years exposure in a medium to large sized organization supporting a Cisco IPTenvironment. (we need junior to mid-level engineer, not senior) Implementation and troubleshooting MGCP/SIP/CUBE deployments. The candidate should becomfortable with obtaining logs and performing debugs when required. Must have experience with circuit provisioning including ISDN/E1/T1 and SIP circuits. Excellent knowledge and understanding of VoIP, RTP, SIP, MGCP and H.323 and call flow. Excellent knowledge of configuring CUCM CSS, partitions, call routing and dial planimplementations. Previous experience of transitioning to E.164 is a big bonus. Previous experience of implementing and upgrading Cisco Call manager V8 or higher is required. Must be very confident using Cisco BAT. Prior experience and understanding of backups and restores including DRS Good knowledge of monitoring and reporting the overall IPT infrastructure. Experience with SNMPmonitoring/analytics and CDR record management is a big bonus. Confident with Microsoft Office in particular Microsoft Excel. Exposure to working with SLA’s and a corporate ticketing system such as ServiceNow/Remedy/Heat Excellent time management skills with the ability to prioritize and handle multiple tasks and projectswith little supervision. Exposure to DHCP CCNP Voice/Collaboration must UCCX V9 Administration, technical support and scripting Exposure to Cisco UCS - B and C series servers Linux Redhat must Exposure to working with SLA’s and a corporate ticketing system such as ServiceNow/Remedy/Heat. Windows 2008/2012 server installation and administration. VMWare must University degree in Engineering, IT, computing or related discipline