Agent Experience Manager

Agent Experience ManagerThe Agency Indy | Zionsville, IndianaThe Agency is a global luxury real estate brokerage redefining the industry through exceptional service, innovative marketing, and a collaborative culture. At The Agency Indy, we are committed to delivering an elevated experience for both our agents and clients while building one of Indiana's premier real estate organizations.As we continue to grow, we are seeking an Agent Experience Manager to serve as a key operational partner to our agents and leadership team.The Agent Experience Manager (AEM) is responsible for creating a seamless and exceptional experience for agents throughout every stage of their business. This role serves as the operational hub of the brokerage, supporting agent success through transaction management, onboarding, technology support, compliance coordination, listing administration, and brokerage operations.The ideal candidate is highly organized, service-oriented, proactive, and thrives in a fast-paced environment. They enjoy solving problems, managing multiple priorities, and helping others succeed.What You'll DoAgent Support & ExperienceServe as a trusted resource for agents regarding brokerage processes, tools, and systemsSupport agents throughout the listing, transaction, and closing processDeliver a high-touch onboarding experience for new agentsCoordinate agent offboarding and account transitionsAssist with training, communication, and adoption of brokerage resources and technologyTransaction & Listing ManagementCoordinate transaction documentation from contract to closeManage listing administration, MLS coordination, and compliance reviewSupport earnest money tracking, commission processing, and closing coordinationMaintain accurate transaction records and brokerage documentationEnsure transactions meet brokerage, MLS, and regulatory requirementsBrokerage OperationsSupport daily office operations and administrative functionsManage brokerage systems, databases, and digital recordsCoordinate signage, marketing materials, open house resources, and agent requestsMaintain vendor relationships and operational workflowsAssist with reporting, data management, and operational projectsTechnology & SystemsSupport agent adoption of brokerage technology platformsMaintain agent profiles, CRM systems, and brokerage databasesAssist with troubleshooting and technology-related questionsHelp improve operational processes and efficienciesWhat We're Looking ForExceptional organizational and project management skillsStrong attention to detail and follow-throughExcellent communication and relationship-building abilitiesAbility to manage multiple priorities and deadlines simultaneouslyProblem-solving mindset with a customer-service orientationComfortable learning and utilizing multiple technology platformsReal estate, brokerage operations, transaction coordination, hospitality, executive support, or client service experience preferredWhy Join The Agency Indy?Opportunity to play a central role in a growing luxury brokerageHigh visibility and partnership with leadershipDynamic, collaborative, and entrepreneurial environmentAbility to make a direct impact on agent success and client experienceGrowth opportunities as the brokerage continues to expandThe Agency Indy is committed to creating an environment where exceptional agents can thrive. The Agent Experience Manager plays a critical role in making that vision a reality.Please Note: The Agency Indy is managing this search directly and is not accepting unsolicited candidate submissions or recruiting inquiries from third-party agencies at this time.