Senior Benefits Analyst- Contract

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We serve over 100 million anime and manga fans across 200+ countries and territories, connecting them with the stories and characters they crave. About the role Senior Benefits Analyst – a 6-month contract reporting to the Manager, Global Benefits. Locations: Los Angeles, San Francisco. The Analyst supports the administration and day-to-day operations of Crunchyroll's North America benefits programs (United States, Canada, Mexico). This role focuses on accurate benefits processing, compliance support, data integrity, and employee support while driving continuous improvement of benefits operations. Core Areas of Responsibility Support daily administration of health, welfare, and retirement benefit programs across the United States, Canada, and Mexico. Serve as the point of contact for employee benefits inquiries across North America, resolving routine and moderately complex issues and escalating as appropriate. Assist with implementation and maintenance of benefit plans, policies, and administrative procedures for U.S., Canadian, and Mexican programs. Support compliance activities related to benefits programs, including U.S. federal and state regulations (e.g., ACA, ERISA, COBRA, FMLA), Canadian federal and provincial requirements, and Mexican labor and social security requirements. Administer leave of absence programs, including U.S. FMLA and Paid Family & Medical Leave, Canadian statutory and company-sponsored leaves, and Mexican statutory leave programs. Perform benefits processing activities: enrollments, life events, terminations, COBRA (U.S.), beneficiary updates, disability, accident and death claims, and leave administration. Assist with retirement and savings program administration (U.S. 401(k), Canadian RRSP, applicable Mexican plans). Support the annual North America open enrollment process: system configuration, data validation, employee communications, and issue resolution across all three countries. Maintain accurate benefits data across Workday and vendor systems, performing audits and reconciliations for U.S., Canada, and Mexico. Process and audit benefits invoices, research discrepancies, and support resolution of billing issues with vendors. Partner with third-party administrators, brokers, and local vendors across North America to support operational needs. Assist with benefits documentation, employee communications, and training materials tailored to U.S., Canadian, and Mexican audiences. Support the Manager, Global Benefits and senior team members with reporting, analysis, and special projects as needed. About You 2+ years of experience in benefits administration or HR operations, supporting U.S. benefits and exposure to Canadian and/or Mexican programs. Working knowledge of North America health, welfare, and retirement programs, with a strong foundation in U.S. benefits. Familiarity with benefits-related compliance requirements in the U.S., Canada, and Mexico. Strong focus on data accuracy and compliance support. Service-oriented mindset with a commitment to supporting a positive employee experience. Pay Range $33.08 – $41.35 USD per hour. Equal Employment Opportunity We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. J-18808-Ljbffr