Front Desk Receptionist / Housekeeper

Job Description Work Campers highly encouraged to apply! Join our vibrant campground/hospitality team as a Front Desk Receptionist/ Housekeeper, where your energy and dedication will create memorable experiences for our guests. This dynamic role combines welcoming guests with providing exceptional customer service, managing front desk operations, and maintaining a clean, inviting environment. You’ll be the friendly face that sets the tone for our guests’ stay while ensuring their needs are met with professionalism and enthusiasm. If you thrive in a fast-paced setting and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within a lively resort environment.DutiesGreet guests warmly upon arrival, check them in efficiently, and provide information about campground amenities and servicesManage phone systems, answer inquiries with professionalism, and direct calls appropriately using excellent phone etiquetteMaintain guest records, handle reservations, and assist with check-in and check-out procedures to ensure smooth front desk operationsPerform housekeeping duties including cleaning cabins, common bathrooms, laundry facility, and ensuring all spaces meet cleanliness standardsRespond promptly to guest requests or concerns, providing personalized guest services to enhance their experienceSupport night audit procedures by reconciling daily transactions and preparing reports for managementUphold hospitality standards by maintaining a tidy front desk area and ensuring guest relations are positive and welcomingRequirementsProven experience in hospitality management roles, preferably within resorts or similar settings.Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valuedA willingness to learn front desk operations, phone systems, and management softwareKnowledge of guest relations practices and hospitality experience to deliver exceptional guest servicesAbility to perform housekeeping tasks efficiently while maintaining high standards of cleanliness and safetyExcellent phone etiquette skills and the ability to handle multiple tasks simultaneously in a busy environment