Technical Support Manager, Hardware & Software
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A medical technology company in California is seeking a Manager, Technical Support to lead technical support operations for their hardware and software platform. The ideal candidate will have 6-10 years of experience in technical support, proficiency in tools like Zendesk and Salesforce, and strong team leadership skills. You will ensure high-quality support across multiple channels while managing KPIs and SLAs to enhance customer experience. Competitive salary offered between $120,000 - $135,000.
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