Aviation Customer Support

Take Off in Your Career: Join Aviation Customer Support in Anchorage, AlaskaLocation: Anchorage, AK 99502Job Type: Full-Time | 12-Month Consultant AssignmentSchedule: Monday–Friday (5x40) with flexible shiftsPay Rate: $23.58 – $27.86 per hourMake Every Passenger Journey CountPDS Tech Commercial is partnering with a leading aviation organization to find a dedicated Aviation Customer Support professional. In this high-impact role, you’ll serve as the face of the operation—ensuring smooth, safe, and positive travel experiences for more than 45,000 passengers.If you thrive in fast-paced environments, enjoy problem-solving, and take pride in delivering exceptional service, this is your runway to a rewarding career.What You’ll DoAs a Ticket Counter Agent, you’ll play a critical role in daily airport operations:Provide top-tier customer service for ticketing, check-in, and passenger assistanceManage baggage check and routing to appropriate destinationsIssue boarding passes and prepare passenger manifestsMake clear and timely public announcements for arrivals and departuresVerify passenger identification in compliance with security protocolsCoordinate with flight crews, operations teams, and airport personnelHandle delays due to weather or mechanical issues with professionalism and urgencyProcess claims for lost, delayed, or damaged baggageMaintain confidentiality of sensitive passenger informationSupport boarding procedures to ensure timely departuresAssist passengers requiring additional services or accommodationsCollaborate with airlines and airport teams during disruptionsKeep ticket counter and office spaces clean, organized, and professionalPrepare operational reports and assist with administrative tasksWork ScheduleFlexible shifts based on flight schedules:4:30 AM – 1:30 PM5:00 AM – 2:00 PM10:00 AM – 8:00 PMPrimarily Monday–Friday with occasional weekendsOvertime and holiday work may be requiredWhat You BringRequired Qualifications:Minimum 3 years of administrative experience with public interactionAt least 3 years in a customer service roleAbility to obtain a SIDA (Secure Identification Display Area) badgeAbility to lift up to 70 lbs and stand for extended periodsFlexibility to work varied shifts, overtime, and holidaysThis position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license. Preferred Qualifications5+ years of aviation or ticket counter experienceFamiliarity with Sabre, Apollo, Fast Air, or similar systemsProficiency in Microsoft Excel, Word, and PowerPointKnowledge of airport operations or North Slope logisticsStrong communication, teamwork, and problem-solving skillsAbility to work independently in a fast-paced settingWhy Join UsBe part of a mission-driven aviation team supporting critical operationsGain valuable experience in a dynamic, high-visibility roleWork in one of the most unique and scenic locations in the U.S.Competitive hourly pay with opportunities for overtimeCollaborative culture focused on safety, accountability, and teamworkBuild a career pathway within aviation and logisticsReady for Takeoff? Apply TodayIf you’re ready to bring your customer service expertise to the aviation industry and make a meaningful impact every day, we want to hear from you.Apply now and start your journey in Aviation Customer Support.Pay Details: $23.58 to $27.86 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacyRequirementsThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.