Dispatcher

Position Title |Mainstream Fiber About Mainstream Fiber: At Mainstream Fiber Networks, we are not just providing fiber optic internet – we are transforming the digital landscape of rural Indiana. As a proud Indiana-based team, we are on a mission to transform connectivity in underserved areas, bridging the digital divide with cutting-edge technology. Our commitment to investing in our employees fuels our relentless growth, ensuring we deliver exceptional service and innovative solutions that empower our communities and drive progress. About the Role: The role of the Dispatcher entails the responsibility of managing installation scheduling in our software ticket system. Additionally, they oversee incoming calls and ensure they are directed to the appropriate technician. Dispatchers are also accountable for rerouting and rescheduling calls and installations as circumstances evolve. Why should you join our Team: Permanent, Full-time Position Pay Range: Shift: Access to Company Benefits: Paid Time Off 10 Paid Holidays Medical Insurance with Dental and Vision Plans Health Savings Account (HSA) Company-Funded Life Insurance 401(k) Retirement Savings Plan FMLA Job Perks: Competitive Compensation Comprehensive company paid training provided. Company-provided uniforms Boot allowance for Outside Plant Employees Newly Updated Equipment and Vehicles Internal career advancement opportunities Exclusive employee discounts on company services Life Mart discounts for various products and services Pay Active (Daily/weekly Pay Opportunities) Wisely Pay Cards New Hire and Annual provided Company Merch Annual Company Events Key Responsibilities: Coordinate installation scheduling using our software ticket system. Aid in the management of our installation crew, typically consisting of four or five service technicians and installation crews. Oversee call takers and ensure the appropriate Technician is assigned to each call. Adjust and reschedule calls as circumstances change. Process and submit locate requests to Indiana 811. Facilitate locate requests through the 811 process. Record notifications from customers regarding private utilities in Sonar. Schedule and assign jobs to technicians. Coordinate outages for technicians. Conduct QC audits for scheduling groups. Follow up with customers in the holding group. Manage inventory levels at the office. Submit internal and external inventory requests. Perform additional assigned tasks. Complete additional tasks as assigned Key Qualifications: High School Diploma, or G.E.D, required 1-2 years’ experience as a dispatch scheduler Experience working with multi-screen display Knowledge of basic computer/keyboard functions Knowledge of various trade areas and functions to appropriately dispatch work orders Excellent interpersonal, verbal and written communication skills Proficient in standard Microsoft tools such as Excel, Word, SharePoint, etc. Post-Application Details: Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiter(s) will have access to your profile, expanding your opportunities even more. Mainstream Fiber Networks is an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status.