IT Project Manager

About The Role: Helen Ross McNabb Center is seeking an IT Project Manager to establish and strengthen project management practices within its Information Technology department. Based primarily in Knox County, Tennessee, this role guides IT initiatives from intake and prioritization through planning, delivery, and closure. The successful candidate will bring structure, visibility, and accountability to a multi-workstream environment while helping technical teams and organizational stakeholders work toward shared outcomes. The IT Project Manager will coordinate operations, development, and security projects and serve as a central point of communication for IT leadership and clinical and operational partners. Current and anticipated initiatives may include Microsoft 365 platform rollouts, endpoint and Intune enrollment, ZTNA deployment, and evaluation or implementation of an electronic health record (EHR) platform. Project planning and delivery must account for applicable privacy, security, and regulatory requirements.

Qualifications: Applicants must have a bachelor’s degree or equivalent professional experience, at least five years of IT project management experience, and demonstrated experience managing projects in a Microsoft 365 environment. Experience delivering projects in healthcare or another heavily regulated setting is required. Candidates should bring strong organization, facilitation, and written and verbal communication skills, along with proficiency in project management and collaboration tools. A PMP, CAPM, PRINCE2, or recognized Agile/Scrum certification is preferred. Familiarity with HIPAA and 42 CFR Part 2, experience establishing or improving a PMO or governance function, and experience coordinating EHR or clinical-system implementations are also desirable. Relevant technical initiatives may involve Microsoft 365 tools such as Project, Planner, and Teams; Microsoft Entra ID and Intune; ZTNA and SD-WAN; data governance and security tools; and EHR platforms.

Responsibilities: Establish and maintain practical IT project management frameworks for project intake, prioritization, scheduling, governance, status reporting, and closure. Create consistent approaches to scope management, change control, risk and issue tracking, and project documentation. Develop portfolio-level reporting and standard templates and project artifacts suited to the department’s needs. Plan and drive project execution, coordinate resources and dependencies, manage competing timelines, and hold project contributors accountable for milestones. Identify risks and blockers early, escalate issues appropriately, and support timely decisions. Lead project meetings, maintain action logs, and follow up to ensure commitments are completed. Coordinate vendor deliverables, statements of work, and external implementation partners. Provide clear, timely project updates to IT leadership and organizational stakeholders, translating technical progress, risks, and decisions for non-technical audiences. Incorporate privacy and regulatory requirements into project planning, vendor selection, and implementation. The role is primarily office and hybrid based in Knoxville, with occasional travel to other organizational locations. Duties may evolve based on organizational needs and reasonable accommodation requirements.

Benefits: The starting salary is approximately $66,139 per year, depending on relevant experience and education. This position offers the opportunity to contribute to work that supports the Center’s mission and to help deliver technology initiatives that enable organizational services. The listed work location is Knox County, Tennessee. Candidates are encouraged to discuss role details and employment offerings with the organization during the hiring process.

Equal Opportunity: Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment. Hiring is contingent upon required background, driving-record, degree-verification, and drug-screen checks. Certain programs may also require TB screening or testing. Bilingual applicants are encouraged to apply.