Client Experience Representative – 29633

Why Exela? Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation. A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees. Job Title: Client Experience Rep – 29633- Temporary Position Type: Full time – Temporary Shift: 08:30am – 05:30pm Monday – Friday Pay: $18-$19/hr Essential Functions & Responsibilities: Maintain all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Mail Services, Copy, Print and Scan, Shipping, Receiving, Hospitality, Managed Print Services. Take direction from Client Experience Manager and complete tasks as assigned Communicate effectively with Team and Management and report any issues in a timely manner Communicate effectively with client verbally and via email when discussing work product Ensure complete customer satisfaction, use of proper work instructions, adherence to Scope of Services, cross-training. Ability to multi task and complete multiple projects at one time Lift heavy boxes, files or paper when needed Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Consistently adhere to business procedure guidelines Adhere to all safety procedures and company policies Ensure quality maintenance of all logs and reporting documentation; attention to detail Participate in cross-training and perform other duties as needed Operating mailing, copy or print equipment Facilitate shipping & receiving needs of the client Handle time-sensitive material like confidential, urgent packages Complete setups and breakdown of conference rooms Make coffee, tea when needed. Keep kitchens and refrigerators stocked and clean Process courier deliveries when needed Process letters and packages using web based courier services Perform other tasks as necessary or assigned Communicate effectively person to person and via email Be on time Ensure requests are completed in a timely manner Pay attention to detail Responsible Professional Verbal and written communication Team oriented Detail Oriented Qualifications Required: H.S. diploma or equivalent Ability to read, write and speak English Required to work at computer for long periods Required to stand, walk, simple grasp, reach with hand and arms. Required to regularly sit, talk or hear Required to possess close vision and ability to focus Pay Disclosure: "The pay range for this position is $18- $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.” EEO Statement: Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws. Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com. Veterans Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty. Pay Transparency Nondiscrimination Provision: Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Job Type: Full-time Pay: $18.00 - $19.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Morning shift Ability to Commute: Boston, MA 02199 (Preferred) Work Location: In person