Communication Center

POSITION: Patient Access Coordinator Job Type: Full-time Pay: Starting from $18.00 per hour; based on experience REPORTS TO: Manager of Patient Access Coordinator HOURS: Monday-Friday 8:00am-5:00pm. Onsite. Compensation is based on experience. DUTIES AND RESPONSIBILITIES: Accepts incoming coming calls and schedules all patient appointments with necessary physician Conducts follow up calls and reschedules missed appointments Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care Provide courteous, timely, professional and empathetic customer service at all times Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas Manage and prioritize multiple calls and concerns simultaneously QUALIFICATIONS & REQUIREMENTS: High School diploma or equivalent required, some college strongly preferred 1+ years of experience in customer service required Previous call center experience is strongly preferred Previous experience in medical scheduling Proficient in using electronic health record systems and scheduling software Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations Must be detail oriented, with the ability to handle multiple assignments promptly and effectively Deliver exceptional customer service skills Able to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy Must be able to sit at workstation for a minimum of 7 hours per day while using a computer, keyboard, mouse, and phone headset Comfortable using computers; able to navigate through various software systems Preferred Skills: Experience in working in a medical office or healthcare setting Familiarity with patient confidentiality regulations (HIPAA) Strong problem-solving skills and the ability to handle challenging situations calmly and effectively Experience: Computer skills: 1 year (Preferred) Medical scheduling: 1 year (Preferred) Call center: 1 year (Preferred)