Service Coordinator

Job Title: Success Coordinator Location: Salem, MO Work Environment: In-Office Job Type: Full Time Reports To: Success Manager About our company: Advantage Home Care is a leading provider of non-medical home care services, dedicated to empowering individuals with disabilities to live safely, healthily, and independently in the comfort of their homes. With a proud history dating back to 1980, Advantage Home Care has been a trusted partner to Midwestern families for over four decades, delivering high-quality home care services to the neediest population. Description of the role: The Success Coordinator is a customer service-oriented role responsible for performing service coordinator duties across multiple departments and branches. This position involves managing staffing needs, handling client and staff interactions, and supporting administrative tasks to ensure smooth operations. The Success Coordinator must be adaptable, professional, and able to maintain high service standards while assisting with various departmental needs. Main responsibilities you will be assigned to: • Professionally and courteously answer incoming calls to the Central Support and Success Coordinator lines. • Proactively contact new referrals and held clients to coordinate the start or continuation of care, ensuring timely follow-up and clear communication. • Deliver exceptional customer service in all interactions, upholding company standards and values. • Resolve issues efficiently by gathering information, thinking critically, and communicating solutions clearly and timely. • Collaborate with the Staffing Manager to address and escalate complaints or concerns as appropriate. • Match caregiver availability with client needs, anticipating and resolving staffing challenges to maintain consistent care. • Support operational efficiency and compliance by adhering to regulatory, quality, and internal process standards. • Maintain confidentiality and safeguard all protected health information (PHI) and business-sensitive materials. • Perform additional duties as assigned by management to support branch and company needs. To be successful in this role: • Be adaptable and proactive: Anticipate staffing or client needs and address issues before they escalate. • Communicate clearly and professionally: Ensure clients, caregivers, and internal teams are always informed and supported. • Deliver exceptional service: Maintain high standards of customer service in every interaction. • Stay organized and detail-oriented: Manage multiple tasks across departments while maintaining accuracy and compliance. • Collaborate effectively: Work closely with Staffing Managers and other team members to resolve challenges and support smooth operations. Preferred qualifications the will help you in this role: • High school diploma or equivalent. • 1+ years of experience in home care preferred. • Experience in customer service or care coordination/scheduling. #TPC Job Type: Full-time Pay: $17.00 per hour Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Education: High school or equivalent (Preferred) Work Location: In person